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Network Operation Analyst
2 weeks ago
**Company Description** We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies. **"Skills and Responsibilities**: - Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader. - The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead/Manager positions as needed. - Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of accountability. - Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of. - This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc. - Collaborate strongly with the Team leader to manage the queue, work intake as well as delivery. - Engage in high priority incidents (P2s) or incident calls and provide support. - Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis. - Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader. - Support the incident, change and problem management processes. - Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. - Help develop team members, provide effective feedback and recognition when needed. - Help assess training needs, process gaps and improvement suggestions, automation opport" **Regards,** **Mohammed Ilyas,
