Technical Delivery Manager

Position Description:
**SUMMARY/PURPOSE**:
Responsible for overseeing the successful delivery of technical projects within an organization. Key responsibilities include managing project timelines, resources, and budgets, ensuring adherence to quality standards, and collaborating with cross-functional teams. Will lead the communication between technical teams and stakeholders, identifying risks, and implementing strategies to mitigate them. Strong leadership, technical expertise, and project management skills are essential for this role.

**KEY RESPONSIBILITIES**:

- Manage and guide technical teams, ensuring they understand project objectives, milestones, and deadlines. Foster a collaborative and productive work environment.
- Act as a liaison between technical teams and stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations.
- Identify potential risks and challenges in project delivery. Develop and implement risk mitigation strategies to ensure projects stay on track.
- Optimize the allocation of resources, including personnel, equipment, and materials. Ensure the efficient use of resources to meet project goals.
- Establish and enforce quality standards for project deliverables. Conduct regular reviews to ensure compliance with technical specifications and organizational standards.
- Stay abreast of industry trends and technological advancements. Provide guidance on the selection of appropriate technologies and tools for project implementation.
- Foster a culture of continuous improvement by identifying opportunities to enhance processes, streamline workflows, and optimize project delivery efficiency.
- Collaborate with clients to understand their requirements and expectations. Strive to exceed client satisfaction by delivering high-quality technical solutions.
- Work with development teams to ensure enhancements are developed to architecture Specifications.
- Manages the technical documentation for all design aspects to provide support to solution development and testing teams for enterprise solutions.
- Provide off‐hour support to avoid any service impact to the customer.
- Manage projects in a disciplined approach including schedules, critical‐path, conflicts, meeting minutes, issue logging, and tracking. Lead and direct support/development resources and partners.
- Prepare system development cost estimates and schedules.
- Other related duties relevant to this position as may be required
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Qualifications:
**JOB REQUIREMENTS**:
**EDUCATION /CERTIFICATIONS**:

- Bachelor's or master’s degree in information technology / computer science or related disciplines e.g. Engineering.

**KNOWLEDGE and EXPERENCE**
- 7-10 years of experience in developing, implementing, and supporting large and complex web‐based 3‐
- Progressive working experience leading talented engineers/programmers in mission‐critical environments.
- Strong background in technology and a solid understanding of relevant domains. Ability to engage with technical teams and comprehend project intricacies.
- Strong working knowledge in SDLC and Agile process.
- Experience analyzing solution needs and determining resources required to meet objectives.
- Knowledge of operating systems, middleware, and other technologies for building and maintaining multi‐tiered enterprise business solutions.
- Experience with working at the senior level and with diverse and distributed teams.
- Familiarity and experience supporting the Government of Ontario IT Standards (GO‐ITS).
- Certified Scrum Master /Project Management Professional (PMP) is a plus.

**SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving)**:

- Collaborate with cross-functional teams to ensure seamless operations.
- Analyze complex problems, develop strategies, and implement effective solutions.
- Excellent verbal communications and writing skills. The ability to convey technical information to non-technical stakeholders clearly.
- Strong analytical and problem-solving skills. Ability to anticipate and address challenges before they become critical issues.
- Thrive in a dynamic environment. Adapt quickly to changes in project scope, timelines, and priorities.
- Demonstrated leadership skills with the ability to inspire and motivate teams. Effectively manage conflicts and promote collaboration.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the I