Service Technician

1 week ago

Lacombe, Canada Penner Farm Services Full time

Penner Farm Services Ltd, the leading providers of livestock equipment, supplies, and services in Western Canada is currently looking for a **Service Technician - Lely Robotics**for its **Lacombe, AB**location.

Key responsibilities of this position include:

- Responding to Lely and other equipment service calls and installation projects on site
- Diagnosing Lely and other equipment issues, determining appropriate solutions, and performing the required work in a timely manner
- Providing phone and computer support for Lely customers as needed
- Providing excellent customer service and support to our customers by answering questions, providing information on maintenance of the product, explaining the work that has been completed and providing solutions to recurring problems
- Working with the Service Manager to schedule service calls in a timely manner and communicating any plans for future farm visits, recurring problems and unfinished work that needs to be re-scheduled
- Completion of daily paperwork including work orders, solution notes and timecard
- Partnering with sales staff by providing key information required for project/installation quotes
- Working on an on-call rotation which includes evenings and weekends

Skills Required:

- Strong electrical & mechanical aptitude with previous experience working with and diagnosing equipment issues is preferred
- Minimum 1 year of agricultural experience is preferred
- Exceptional customer service orientation
- Excellent interpersonal and communication skills (oral and written) and the ability to work independently with minimum supervision
- Working knowledge of computers and MS Office Word; proficient in the use of smart phones
- Good analytical and problem-solving skills
- Good organizational, time management and prioritizing skills
- Excellent attention to detail
- Ability to work on an on-call rotation

Penner Farm Service Ltd. offers a competitive wage along with Health and Dental Benefits and a profit-sharing plan. We offer an excellent work environment with opportunities for development and advancement.

If you are interested in this position and meet the above criteria, please click APPLY NOW to submit your resume by January 17, 2025.
- We thank all applicants, however, only those under consideration will be contacted_

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- On call

Work Location: In person

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