Customer Service Representative, Fbo
3 days ago
Job Summary:
Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operational support to other team members.
Duties & Responsibilities:
- Project a professional manner with an emphasis on customer service and hospitality- Ensure compliance with the grooming and uniform standards of the company- Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service- Ensure his/her duties are carried out in accordance with company policies.- Provide prompt, professional and courteous service to customers in a personalized and refined manner.- Data entry of aircraft fuel quantities into database- Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)- Occasionally driving customers to and from the terminal- Develop a positive working relationship with team members and passengers- Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements- Ensure fuel and service orders are fulfilled in a timely manner- Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions- Provide air/ground communications using a Unicom radio- Administrative duties including basic filing and organization of passenger records and files- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy- Other administrative duties as assigned.
Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Ability to handle stress well and work under pressure.- Ability to obtain necessary security clearances- Ability to obtain Restricted Radio Operators Certificate- Ability to work on a permanent basis in Canada- Work rotating shifts including days, afternoons, evenings, weekends, and holidays- Dependability (must possess a clear attendance record and reliable on-time reporting for work- Full G2 license (or out of province equivalent) with a clean Driver's Abstract
Company Description:
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