Concession Attendant

1 week ago

Vancouver, Canada The Greater Vancouver International Film Festival Society Full time

**Job Title: Concession Attendant**

**Reports to: Senior Operations Manager, VIFF Centre**

**Duration: Part-Time Hourly**

**Location: VIFF Centre**

**Scope: VIFF Year-Round**

**Remuneration: $18.40/hour + gratuities**

The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the VIFF Centre, home to the VIFF Cinema and the Lochmaddy Studio Theatre. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

Reporting to the Senior Operations Manager, the Concession Attendant is responsible for quickly delivering quality cinema food products to our audience members while ensuring the execution of provincial safe food handling guidelines and maintaining excellent customer service.

**Qualifications**:

- Experience working with a team and maintaining grace under pressure.
- Experience handling food.
- Demonstrated commitment to the customer service experience.
- Familiarity with point of sale and inventory systems (we use Loyverse)
- Current Serving it Right and Food Safe Certification.
- Ability to lift 50lbs.

**Key Responsibilities**:
**Concession Operations**
- Protects the safety of VIFF customers, volunteers, guests and staff members by following BC Food Safe processes, following VIFF’s food safety and sanitation plan, and following the guidelines established by Serving It Right.
- Ensures that concession and related areas are kept clean, organized, and sanitized at all times.
- Guarantees that VIFF customers are served quality food products.
- Focuses on speed-of-service to ensure all customers can be served before screenings begin.
- Meets VIFF’s standards of customer service; ensures all customers feel welcome in the VIFF space.
- Strictly follows provincial liquor rules as defined in the VIFF Centre liquor license and BC’s Serving It Right program.
- Assists with food inventory management processes including using a general rule of “first in, first out” for product use.
- Follows opening and closing procedures to ensure the timely and organized set-up and clean-up of the food service areas.
- Assists with the maintenance of food service equipment by ensuring cleaning schedules and procedures are followed.
- Proficient use of the VIFF POS system (Loyverse).
- Ensures that machine maintenance and cleaning schedules are being followed.

**General Operations**
- Assists with theatre cleaning and washroom checks as needed.
- Fills concession attendant role in the event of emergency evacuations.
- Keeps up to date on all communications.

**Cash Handling & Reporting**
- Consistently balances the till.
- Follows nightly cash-out procedures.
- Completes inventory counts and stock transfers.

**Customer Service**
- Ensure the highest level of customer service.
- Adheres to VIFF Customer Service Policies.
- Communicates all customer feedback, staff/volunteer issues to the on-shift Venue Manager.
- Creates a welcoming, safe, and inclusive environment for patrons.

**Job Type**: Part-time

Pay: $18.40 per hour

Additional pay:

- Tips

**Benefits**:

- Company events
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-28
Expected start date: 2025-03-01

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