Associate Account Manager

2 weeks ago

Brantford, Canada Gunther Mele Full time

**Who We Are**

Founded in 1912, Mele & Co. is a premier provider of casually kept jewelry storage solutions that organize, preserve and protect while also being highly functional and sustainable. Our stylish solutions are cost-conscious and consciously designed. We offer a full range of contemporary and traditional jewelry boxes, valets, travel organizers, music boxes, charging stations, armoires, and more for all ages.

**Who You Are**
- You are passionate about consumer product.
- You are a brand-builder adept at identifying and pursuing new business.
- You are a customer-obsessed problem solver who loves building relationships with customers.
- You have an entrepreneurial spirit and like jumping in where needed.
- You are both self-directed and a strong team player who is comfortable collaborating across traditional company boundaries.
- You are results-oriented and value both data and people in your decision-making.
- You are a good communicator

**What You Will Do**

Assist in the management of accounts to ensure overall account performance including client satisfaction, sales growth and financial performance and profitability.

**Primary Duties**:

- Onboarding of new accounts
- Complete regular site audits to ensure accuracy of product information, content gaps/enhancements, promotions and marketing effectiveness
- Inspecting and uploading customers’ product reviews.
- Participate in regular calls with accounts
- Maintain strong partnerships with accounts
- Process customer orders
- Act as a liaison between accounts and internal teams ensuring clients’ requirements are met.
- Works cross functionally with Operations, Purchasing, Sales, Marketing, Accounting and Warehouse to provide exceptional service, trouble shoot accounts
- Advocate for streamlined processes that will help create efficiencies and improve work flow
- Suggest opportunities to grow and scale brand presence and assortment
- Assist in the development and execution of strategic sales and marketing initiatives
- Assist in the development of new products based on market opportunities, consumer needs and account feedback; assist in inventory forecasting efforts

**Requirements**:

- Service driven with attention to detail.
- Ability to work well in a fast-paced environment with mínimal guidance.
- Can work independently while also collaborate cross-functionally.
- Excellent verbal, written and communication skills.
- EDI knowledge and experience an asset.
- Capacity to successfully manage multiple tasks simultaneously.

Gunther Mele Limited is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. If you are contacted by Gunther Mele regarding a job opportunity, please advise prior to the interview if you require any accommodation and we will work with you to make appropriate arrangements.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales and marketing: 2 years (required)
- Customer Service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Brantford, ON N3R 7J1 (required)

Work Location: In person

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