Selling Sales Manager

2 weeks ago

Moncton, Canada Lounsbury Furniture Full time

**The Opportunity**

Lounsbury Furniture in Moncton is seeking a **Selling Sales Manager**to lead and support our sales team.

This role is responsible for the day-to-day coaching and management of Sales Professionals, fostering a high-performing sales environment, and ensuring exceptional customer service.

This is a full-time position.

**Why work with us**:

- Competitive Wages
- Group Benefit Plan
- Pension Plan
- Great work culture
- Fun and dynamic work environment
- Employee discounts on cars and furniture

**Responsibilities**
- Set sales targets and goals for each Sales Professional with the Store Manager
- The Selling Sales Manager will actively participate in the selling process as directed to maintain the highest level of customer satisfaction
- Meet or exceed established KPI’s for sales volume, gross margin, PPP sales, credit, and close ratios
- Develop sales plans and strategies with Sales Professionals and monitor their progress on overall performance in conjunction with the store manager (scorecards)
- Provide Sales Professionals with approvals on pricing, returns, and service for customers
- Manage Sales Professionals, including training, work allocation, and conflict resolution in conjunction with the store manager
- Train and coach Sales Professionals on product, upcoming promotions, financing options, selling skills, and administration in conjunction with the Store Manager
- Ensure all visitors to the store receive exceptional customer service in greeting, qualifying, selection, payment, delivery coordination, and post-delivery issue resolution.
- Resolve customer concerns and complaints in a courteous, timely, and professional manner.
- Motivate the sales team to meet or exceed expectations
- Create and provide a training program for new hires in conjunction with the Store Manager
- Continually work to improve the overall customer service experience
- Ensure that all direct reports comply with the company's policies, procedures, and ethical standards
- Maintain consistent dialogue with store leadership and buying team regarding inventory requirements, tag orders, customer trends, and customer issues
- Maintain a professional appearance, demeanor, and attitude at all times
- Demonstrates the company’s Core and Leadership competencies

**Qualifications**
- Post-secondary education in business, marketing, or a related field, or an equivalent combination of education and relevant experience
- 2 - 4 years of proven sales experience in a related environment
- Previous supervisory experience in a team environment
- Proficient in Microsoft Office, with the ability to learn internal systems and software
- Strong coaching, mentoring, and leadership skills
- Excellent interpersonal and communication abilities
- Availability to work retail hours, including days, evenings, and weekends

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