Hotel General Manager

Beautiful lakeside 62-room property, located in charming Nanaimo, is looking for a hands-on Hotel General Manager.

Responsible for all aspects of operations at the hotel, the General Manager provides leadership and strategic planning to all departments in support of our service culture, boosts profitability and maximizes guest satisfaction.

**Our Core Values**
- Integrity and ethical values
- Direct, open, and honest communication
- Commitment to our guests
- Product quality and reliability
- Continual self-improvement
- Having fun
- Team-orientation
- Creativity / innovation / risk-taking
- Strong work ethic

**Manage Operations**
- Manage daily operations, including rooms division tasks, café functions and administrative duties.
- Ensure full compliance to hotel operating controls, policies, procedures and service standards.
- Hold regular briefings and meetings with all head of departments.
- Knowledge of food sanitation and procedures to be able to inspect food and food preparation maintaining quality standards and sanitation regulations.
- Promote sustainable practices

**Manage Human Resources**
- Act as primary point of contact for all HR matters
- Coordinate recruitment activities, including job postings, initial screening interviews, extending offers and onboarding and orientations; working collaboratively with department managers through the process
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency
- Maintain and analyze HR metrics
- Collaboratively work with managers to create a positive, safe, and diverse workplace culture

**Manage Guest Services**
- Ensure that a high standard of service is delivered in a friendly and personalized manner.
- Handle complaints, and oversee the service recovery procedures
- Maintain a net promotor score of 80 or higher on all social media platforms

**Facilitate Operational Business Management & Planning**
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Tactical Marketing Plan and Capital Budget
- Develops and maintains cost and labor controls to ensure operation within budget.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Conduct inventories of supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
- A strong understanding of P&L statements and the ability to react with impactful strategies.

**Monitor Marketing Plan Activities**
- Develop and implement sales strategies to increase overall hotels revenues
- Maximizing room yield and revenue through innovative sales practices and revenue management strategies.
- Review competitive data and demand analysis to make strategic decisions.
- Effectively develop booking parameters, price levels, and contract negotiations.
- Develop PR strategy; conduct and monitor PR activities
- Actively participate in sales presentations, property tours and local community events
- Job Requirements/Qualifications:

- Minimum of 3 years Hotel General Manager experience, or 5 years Sales or Rooms Division Management experience.
- Available to work when needed, including weekends, holidays, and nights.
- Self-motivated, superior time management and ability to manage multiple priorities
- Outstanding communication skills, both written & verbal
- Recommended Training:
- SuperHost Foundations of Service Quality
- SuperHost Service For All
- Foundations of Workplace Safety (includes WHMIS)
- FOODSAFE Level 1 by Distance Education
- Salary/Wage: Depending on experience
- Job Application Process: