Portfolio Managing Director

**ABOUT US**

**OUR CULTURE**

At BGIS, our culture is built on three foundational pillars:
**Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve.

**High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.

**Unwavering Commitment to Sustainability**:We conduct every action with a focus on preserving our earth.

**SUMMARY**

The **Portfolio Managing Director**has overall accountability for an assigned real estate portfolio on a client account including ownership for overall client relationship, integration of work streams, understanding client strategy, ministry growth, and service delivery for their portfolio of customers.

**KEY DUTIES & RESPONSIBILITIES**

**People and Culture**
- Demonstrates strong, competent leadership, integrating multiple work steams and supporting strategic account plans.
- Provides mentoring, coaching and guidance to all team members.
- Reinforces BGIS values and culture.Drives and supports health and safety expectations.

**CLIENT RELATIONSHIP AND RETENTION**

**Client Relationship**
- Ownership and accountability for client relationship at a specific portfolio level and for achieving client satisfaction objectives for their portfolio primarily and to the overall account.
- Develops and maintains effective relationships with their portfolio clients and portfolio occupants, managing portfolio clients and occupant expectations and ensuring client and customer satisfaction is achieved.
- Acts as the central point of escalation for issues pertaining to their portfolios.
- Position level of client representatives with whom this position typically interacts with are typically at the senior management level.
- Contributes to the account Memorable Customer Experience program.Supports efforts to secure expected L2R scores for the account.

**SERVICE DELIVERY AND FINANCIAL MANAGEMENT**

**Service Delivery Management**
- Overall ownership for ensuring all client service obligations are met and delivered.
- Accountable for ensuring work aligns with all requirements including but not limited to environmental, health and safety, and building standard requirements.
- Collaborates with relevant concerned parties and account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to portfolio’s and the client.Collaborates with Enterprise shared services groups to ensure portfolio is receiving optimal operational support for service delivery.

**Financial Management**
- Oversight on Ministry level budgets.
- Responsible for working with key concerned parties to monitor success of achieving budget for the Portfolio.Ensure understanding and management of the budget.

**BUSINESS INTELLIGENCE AND INSIGHTS**
- Leverages account Business Intelligence tools and dashboard to identify meaningful operational insights for their portfolio.Identify trends and “tell the story” of the ministries in the portfolio.

**PROFITABILITY, GOVERANCE AND RISK MANAGEMENT**

**Profitability**
- Collaborates with account service delivery leaders and collaborates with relevant concerned parties in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains.
- Directs the implementation of related enhancements for their portfolio and for the overall account.Collaborates with product line leaders to identify opportunities for the ministries.

**Governance**
- Contributes to account governance processes and protocols.Ensures their portfolio meets or exceeds all governance requirements.

**Risk Management**
- Actively contributes to account processes and procedures to mitigate all operational and financial risks.Supports account activities in completing risk management audits and assessments.

**STRATEGIC VALUE AND GROWTH**
- Accountable for identifying and ensuring smooth implementation of the Strategic Portfolio Plan (SPP), for driving strategic initiatives, innovation and opportunities for improvement, value and services expansion - this will align with account Strategic Account Management Plan (SAM).
- Continuously engages their portfolio clients in discussions to understand and anticipate needs.
- Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance.
- Collaborates with relevant internal concerned parties to drive value and achieve growth objectives and implement additional services.
- Provides quarterly value reporting to substantiate value creation to clients.
- Provides value added recommendations, solutions and thought leadership to the clie