Project Manager

Company Description

**Job Description**:
**Key Results Areas**

**Project Management**
- Responsible for managing the full lifecycle of an automotive implementation project throughout all phases of the TrueCommerce implementation process from sales handoff to “go live”
- Responsible for planning and executing client workshops for purposes of identifying solution design
- Main contact for the client and internal resources for project execution, direction, and leadership
- Responsible for documenting the overall solution design/configuration and authoring/delivering a Detail Design Specification (DDS) for client approval
- Holds weekly project status meetings for all project stakeholders
- Creates Project Plans and keep project plan and all project documentation up to date and accurate for timely reporting and visibility for internal and customer stakeholders
- Responsible for proactively driving the project forward including motivating client and internal teams to meet project timeline/deadlines
- Make the relevant and needed decisions without affecting the scope, schedule and monitor the cost of the project and suggest viable solutions when needed
- Following change management process including commitment to managing the project to the documented scope, identifying out of scope scenarios, executing against the change management process and holding the project stakeholders accountable to the change management process
- Manages all issues throughout the project, coordinates with other teams to make sure all issues are resolved in a timely manner
- Create and present project status reports as required for TC Leadership
- Provide the required information for the steering committee, create and communicate the dashboard for weekly meetings and report issues to the portfolio manager
- Ensure accurate project time tracking and milestones as required for project billing
- Ensure accurate project billing and A/R management

**Implementation**
- Ensure project implementation resources are executing on implementation of the solution in a timely manner, and in accordance with solution design
- Ensure client understands implementation roles & responsibilities
- Ensure client is trained and empowered on solution
- Lead and/or assist in solution configuration and quality assurance
- Participate in implementation tasks (including technical tasks) as needed to meet project timelines and deliverables
- Provide product knowledge and expertise to project staff, client, and other stakeholders
- Manage implementation resource on project execution, without direct managerial ownership

**Communication**
- Maintain a professional presence in all communications with clients, project staff, and any other project stakeholders (partners, etc.)
- Ability to manage conference calls, ad hoc meetings, generate project plans, communication plans and deliver effective recurring project updates
- Commitment to keeping internal and customer stakeholders informed
- Effective usage of communication mediums to drive project success including knowing when to get on the phone, knowing how to escalate tactfully and knowing how to adjust communication style based on personality of customer stakeholders
- Ability to negotiate with internal and external stakeholders in the spirit of achieving customer success while balancing against the triple constraint
- Remaining firm with customers when necessary and not being timid about delivering unfavorable news

**Administration**
- Proactively seek project assignments to achieve or exceed targets
- Assists VP, Services with resource capacity management to achieve defined team utilization goals
- Complete accurate daily time entries and descriptions in time management system
- Attend project planning, departmental, and company meetings
- Ensure time entry and expense reports for projects are approved and processed on time
- Ensures project tasks are properly documented and status are up-to-date for billing impact

**Professional Development**
- Completes additional training as needed to maintain proficiency as listed in the above key result areas
- Demonstrate and expand upon project management domain expertise (PMI, etc.)
- Provide mentorship and training to other TrueCommerce implementation team members
- 5+ years of project management experience required in a technology-based service organization
- 2+ years of experience in the automotive industry and supply chain
- Experience prioritizing and multi-tasking across multiple concurrent projects
- Demonstrated ability leading resources to project success without direct management authority (matrix)
- Experience with managing resource and tracking resource utilization, allocations, and task assignments across multiple projects
- Experience in executing requirements and needs analysis workshops with cross-functional customer personnel and writing design documents based on those requirements
- Excellent communication skills
- Prior experience with PSA tools a