Part-time Patron Services Team

Employer Profile

Globe Theatre is Saskatchewan’s largest performing arts organization. Located in the newly renovated MacCorquodale Place in downtown Regina, Globe Theatre is Canada’s only permanent theatre-in-the-round. Globe Theatre’s mission is to entertain, educate, and engage in the art of professional theatre through producing high quality performances, providing theatre education and serving as a valuable part of the Regina community. Globe encourages a team-oriented environment where the efforts of all employees are focused on supporting the art. Globe Theatre is an equal opportunity employer and encourages applicants of all abilities and strengths to apply.
- **Role**:_Patron Services Team Member
- **Position Type**:_Part Time Seasonal
- **Location**:_ Regina
- **Department**:_Patron Services
- **Reports To**_**: Manager of Sales & Patron Services

The Globe Theatre’s mission is to entertain, educate and engage in the art of professional theatre through producing high quality performances, providing theatre education and serving as a valuable part of the Regina community. The Patron Services Manager will work with the Front of House team to inspire and oversee the creation of outstanding patron interactions and customer service experiences with the goal of strengthening and enhancing Globe Theatre’s customer service promise, deepen and enrich the live theatre experience for current patrons, donors, volunteers and community. Help to develop new audiences, listen and respond to community members, seek out opportunities to surprise and delight our patrons.

The Patron Services Manager is a responsible for planning, overseeing and coordinating all aspects of ticket sales, Box Office, Bartenders, Ushers and Volunteers for the theatre’s productions, including staffing, scheduling, and budgeting in conjunction with Director of Sales & Patron Services. In addition, they also participate in the ongoing development of marketing strategies with specific input on ticket/bar/concession pricing, and customer service. This is a full-time position with hours that include evenings and weekends.

The Patron Services Team is a responsible for Box Office; ticket sales, scanning tickets, as well as bartenders and ushers for the theatre’s productions in conjunction with the Manager of Sales & Patron Services. This is a part-time seasonal position with hours that are mostly evenings and weekends.
- **Duties**_
- Provide outstanding customer service to patrons at the assigned location.
- Assist with coat check, tickets, programs, seating and any special needs of patrons.
- Stock and set up bar prior to patrons’ arrival. Bartend during pre-show & intermission.
- Assist in keeping the theatre environment tidy and orderly including lobby, washrooms and bars while performance is on stage.
- Record sales on shift, count and balance the proceeds and complete a sales remittance form. Be responsible for cash float.
- To perform specific duties according to Globe’s Emergency Response Plan.
- **Qualifications**_
- Legal age to serve 19+
- Great customer service and interpersonal skills
- Strong computer skills
- Bartending/service experience is an asset, but not a requirement (will need valid SIRS certification)
- The ability to handle and reconcile a cash float
- Ability to work on your feet for 60 minutes and lift heavy objects (bar stock, Box Office supplies)
- **Compensation**_

This role is a part-time seasonal position.  It will require weekend and evening work, as well as some statutory holidays.  

Wage: Hourly $16.25

Only applicants selected for an interview will be contacted.

**Job Types**: Part-time, Seasonal

Pay: $16.25 per hour

Expected hours: 3 - 20 per week

Schedule:

- Evening shift
- Weekends as needed

Work Location: In person

Application deadline: 2024-11-18
Expected start date: 2024-11-24