Donor Experience Officer

The Opportunity
Women's College Hospital Foundation is seeking a creative and detail-oriented Donor Experience Officer to join their high-performing Donor Experience & Engagement team.
The Foundation values a diverse workplace and strongly encourages women, racialized people, LGBTQ2+ individuals, people with disabilities, and foreign-born residents to apply.

**The Role**:
The Donor Experience Officer is a champion of gratitude, supporting the implementation of the Foundation’s donor stewardship, recognition and overall engagement portfolio, with a focus on donor impact reporting and donor recognition. Reporting to the Director of Donor Experience and Engagement, they support meaningful recognition and stewardship, to enhance the donor experience and deepen donor engagement with our ever-growing community of supporters.
Working closely with the Director of Donor Experience & Engagement and with the support of the Donor Experience Coordinator, the Officer supports the portfolio function across the Foundation, is passionate about demonstrating donor impact and deepening donor engagement at all levels.
Their exceptional attention to detail, project management, and strong database proficiency are matched by strong writing skills, creativity and the ability to translate complex information into synthesized compelling messages. They communicate meaningfully, respectfully and professionally with donors, team members, and volunteers, ensuring that all stewardship and recognition initiatives align with the Foundation’s Vision, Mission and Values and overall donor engagement philosophy.

**Core Deliverables**:

- Project manages the overall process for stewardship (donor impact) reporting, from development to delivery; and assists with the content development of donor impact reports at the less than $250,000 level
- Project manages updates and production of new physical and digital recognition systems, including donor listings, plaques and signage
- Collaborates with Events team to execute donor recognition & engagement events (5-10 per year)
- Is a team player, embracing and consistently enacting WCHF’s organizational values of equity, quality, people, courage and collaboration

Accountabilities and Responsibilities, including but not limited to:

- Drives project management of donor impact reporting; triggering development, creating briefs, tracking project timelines, some content development, through to production and delivery
- Supports updates and maintenance of donor recognition systems including preparing donor listings, overseeing updates to website & donor walls, and coordinating production and installation of donor recognition plaques and signage
- Collaborates with Communication team members to support content development and planning of donor thank you videos, special activations and/or social media content for specific donors to celebrate impact or donor groups around special days, such as National Philanthropy Day
- Acts as a lead support of thank you activities, completing donor thank you calls as assigned, and acting as back up ensuring thank you calls are completed or dispersed among staff daily
- Supports and/or leads planning for various donor recognition & engagement events, preparing briefing packages for key staff, board members or other volunteers and providing event support as required, including set-up, delivery and breakdown
- Drafts donor gift agreements and/or special gift acceptance letters as required. Monitors implementation of stewardship & recognition deliverables
- Acts as a champion for our donors by considering their perspective in all that we do
- Thinks creatively to bring meaningful opportunities to deepen donor engagement at all levels
- Keeps up with industry best practices through participation in peer groups, and professional development
- Provides a high level of customer service to donors, volunteers, board members, and the public
- Liaise and build strong relationships with relevant suppliers and vendors
- Other duties as assigned

Company Bio
About Women’s College Hospital Foundation
We are revolutionizing healthcare. Side by side with our donors, community members, staff and medical teams, Women’s College Hospital Foundation (WCHF) raises, manages and invests funds to support Women’s College Hospital in its mission to revolutionize healthcare to ensure a more equitable and sustainable system. WCHF donors contribute generously to help fund equipment, research, and innovative clinical programs that address the unique needs of women and their families while working to close critical health gaps within the system.

A values-driven organization, respect, caring, integrity and partnership are core to who we are and we believe that authenticity and accountability strengthens all that we do. Fuelled by our Triple Aim of Philanthropy, Partnerships and People, our vision is to be the charity of choice for advancing health for women in Canada and health system solution