Clinical Manager

COMPASSIONATE CLIENT-CENTRED STRATEGIC COLLABORATIVE RESOURCEFUL:
OVERVIEW
A growing, community-based organization that provides residential and outreach support for homeless individuals in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.
MISSION
Reporting to the Director of Client Services and Wellness, the Clinical Manager will support youth by providing direct supervision to Mental Health, Addiction and Harm Reduction Services. The Clinical Manager is responsible for supporting staff with daily technical expertise and clinical assistance throughout the continuum of care, managing prevention, intervention, and after-care supports, with an emphasis on supportive counselling and case management. Using a client-centred approach and the Housing First for Youth philosophy, the incumbent will lead and inspire youth towards positive change.
PRIORITIES
- Manage clinical and addiction services for youth seeking services and support.
- Supervise, coach, and support staff delivering mental health and harm reduction interventions with reinforcement from a strengths-based perspective, youth-driven care, and shared decision-making practices with youth.
- Provide technical training and clinical expertise to enhance staff competency and crisis intervention capacity in evidence-informed client assessment tools, risk mitigation strategies, safety planning, and counselling supports.
- Develop, enhance and implement policies and practices that align with the recovery model, developing competencies in mental health and addictions, evidence-based counselling methodologies (cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT)), motivational interviewing, strength-based counselling, solution-focused approaches, and just-in-time interventions in supporting youth.
- Support the referral and intake process, ensuring proper documentation and files are maintained and up to date for each youth.
- Build community connections and coordinate with service providers for further referrals to promote a continuum and holistic approach to care.
- Assist in increasing the availability and effectiveness of interventions for youth by using Continuous Quality Improvement (CQI) principles.
- Operationalize flexibility and access as the primary goals of interventions and continuously find ways to advocate, navigate, and eliminate barriers to rapid access to youth support and services related to their wellbeing, mental health, and addictions.
- Provide crisis stabilization and consultation for escalated complex cases with the coordination of wraparound support for youth in crisis.
- Participate on committees and task forces as required with other agencies addressing issues facing youth.
- Ensure that professional standards are maintained as related to client documentation and case management.
- Promote a low-barrier approach to youth support and facilitate access to services.
- Create a safe and secure setting for all youth accessing services at the emergency shelter and transitional program.
- Foster and model the importance of connection and belonging in building a positive and supportive work environment, using decolonized and anti-racist frameworks, to all staff.
- All other duties as required in the successful management of shelter operations while partnering with all stakeholders in support of organizational success.

**Requirements**:
TALENTS & EXPERTISE
- Bachelor's degree in psychology, social work, or related field. Master's degree in a relative field is considered an asset.
- Registered with the College of Social Work or the College of Registered Psychotherapists of Ontario in good standing.
- A post-graduate certificate in mental health and addictions is considered an asset.
- Minimum 3 years of experience working as a supervisor/manager in the social service sector, preferably with individuals with complex mental health, serious mental illness, and substance use. Youth specific experience is preferred.
- A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community.
- Knowledge of resources and supports for youth and exposure to Region of Peel resources.
- Experience addressing the needs of homeless clients, including making referrals to community agencies.
- Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework.
- Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
- A valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract. A $2,000,000 minimum liability car insurance coverage is also mandatory.
- Valid CPI and/or UMAB and First Aid/ CPR certifications.
- Completion of a successful Vulnerable Sector Ch