Data Centre Technician

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story

**What you'll be doing**:

- Security - Ensuring the property is secure for tenants and clients, management of access surveillance monitoring, investigation of problem situations.
- Daily Operations - Receiving duties, site inspection/walk-throughs and timely reporting of incidents outside of normal operating policy.
- Network - Ability to follow network jargon and knowledge of cross connects installation and troubleshooting.
- Follow policies and procedures related to escalations, ticketing, and change management.
- Adhere to all controls and processes to maintain SOC 1, SOC 2, PCI and ISO 27001 compliance.
- Administration - Shift change communications, documentation/reporting, maintaining a tidy work environment etc.
- Customer Service - Meet or exceed established Service Desk and/or individual goals of customer satisfaction.
- Continuous Improvement - Identify and report to the Data Centre Manager any situation or concerns that would improve quality or mitigate risk.
- Perform other duties as requested by the Data Centre Manager.

**What you will bring**:

- Excellent English language verbal and written communication skills.
- High School graduate with some post-Secondary education preferred.
- Strong working knowledge of Microsoft Office.
- Customer service experience.
- Ability to work shifts that include: morning, afternoon, evening, and/or overnight on weekdays and weekends. Holidays as well.
- Strong ability to build rapport with co-workers and clients.
- Ability to work calmly in high pressure situations.
- Ability to lift up to 50 lbs without assistance.
- Must be able to provide a clear background check and credit check as well as obtain Reliability Level Security Clearance.

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you

**If you are selected to move forward in the recruitment process, here is what you can expect**:

- 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck

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Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 34 Highland Park Way NE (183), Airdrie, AB
Travel Requirements: Up to 10%
Posting Category/Function: Data Centres & Technician
Requisition ID: 315228

Posting Notes: Rogers Business