Client Success

**About Us**:4Capital is a rapidly growing real estate capital advisory firm specializing in tailored financing solutions for Canadian commercial real estate investors. With a strong foundation in bridge, term, construction, and CMHC debt structures, we connect institutional and private lenders with real estate investors to facilitate innovative and efficient financing arrangements. Our team combines over a decade of experience in real estate investing and mortgage advisory, having originated close to $500M to date, with an ambitious goal of $1B annually.

**About the Role**:
As a Client Success & Mortgage Support Coordinator, you’ll play a key role in supporting our clients and internal team from onboarding through to post-closing. Your focus will be on delivering an exceptional client experience, enhancing communication workflows, and supporting administrative functions across the firm. This role is ideal for someone detail-oriented, proactive, and client-focused—looking to gain hands-on exposure to the commercial real estate finance industry in a high-growth environment.

We’re looking for someone who takes initiative, thrives in a fast-paced environment, and is excited to be part of a small but mighty team that is helping shape the future of commercial lending across Canada.

**Key Benefits**:

- Competitive annual salary with comprehensive benefits package, including dental, extended health coverage, and travel insurance
- Mentorship and direct exposure to seasoned commercial mortgage professionals and support staff
- Growth opportunities in a dynamic startup and rapidly expanding firm
- A collaborative, entrepreneurial environment and engaging company culture

**Key Responsibilities**:

- Act as a primary point of contact for client communications
- Coordinate and enhance the client onboarding and post-closing experience
- Manage the preparation and distribution of post-closing packages and gifts
- Assist in organizing and preparing mortgage documentation
- Schedule internal and external meetings for partners and clients
- Maintain organized digital files and update CRM systems with client and deal information
- Track pending items and follow up on outstanding tasks for origination and underwriting teams
- Prepare checklists, client memos, and internal summaries
- Monitor deadlines to ensure timely submissions
- Handle inbound inquiries and appropriately direct communication
- Manage incoming and outgoing mail
- Support the Managing Partners by coordinating communications and ensuring timely follow-ups
- Provide backup support to the Administrative Assistant
- Perform additional administrative duties as required

**Qualifications**:

- 2+ years of experience in real estate, mortgage or finance related positions
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Office and data entry
- Comfortable learning industry-specific software and CRM systems (training provided)
- Excellent written and verbal communication with a focus on strong phone mannerisms
- Professional, client-focused telephone etiquette
- Interest in real estate, finance, or lending would be an asset

**Equal Opportunity Employer**:
4Capital is an equal opportunity employer dedicated to fostering diversity and inclusion. We are committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. 4Capital will provide accommodation for all applicants in all aspects of the hiring process. Accommodation is available upon request throughout all stages of the selection process.

We thank all applicants who have applied; however, only those under consideration will be contacted

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Kitchener, ON N2G 1B9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- related: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2025-08-09
Expected start date: 2025-08-18