Housekeeping Supervisor

5 days ago

Kingston, Canada Holiday Inn Express Kingston West Full time

**JOB OVERVIEW**

Assist the Operations Manger in the supervision of the housekeeping and laundry operation to ensure that product quality standards are met and optimum service is provided to hotel guests according to hotel or company business objectives.

At the **Newly Built Dual Branded Holiday Inn Express**® and Candlewood Suites by IHG Kingston West **we want our guests to relax and be themselves which means we need you to:

- Be you by being natural, professional and personable in the way you are with people
- Get ready by taking notice and using your knowledge so that you are prepared for anything
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile

**People**:

- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

**Guest Experience**:

- Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest suites to ensure guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIPs and repeat visitors.

**Responsible Business**:

- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
- May maintain procedures for security of lost and found items. Perform other duties as assigned. May also serve as manager on duty.

**ACCOUNTABILITY**

This is a supervisory job in the housekeeping department. Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended-stay single-site hotel with a limited range of facilities.

**QUALIFICATIONS AND REQUIREMENTS**

High School Diploma / secondary education / equivalent plus one year of housekeeping experience including some supervisory training/experience. Must be able to speak local language(s).

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- housekeeping: 1 year (required)

Work Location: One location

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