Project/salesforce Administrator

3 days ago

Kanata, Canada Penfield Medical Cost Containment Full time

Penfield Medical Cost Containment Inc. is an international medical assistance and claims management company. We use an evidence-based approach to manage the delivery and cost of healthcare. Penfield Care was founded in 2012 and is a privately held corporation located in Ottawa, Ontario, Canada.

**Project/Salesforce Administrator**

**Full Time, Permanent**
- *This is a hybrid or remote position depending on location_

Reporting to the COO, the Project/Salesforce Administrator will be responsible for all company projects. Responsible for all company projects. Process-related projects, Business Development (BD) requests, and all Salesforce projects. Also serves as the external audit coordinator.

**Responsibilities include**:
**Project Responsibilities**:

- Define, manage, and lead assigned projects
- Meet project objectives and timelines and identify and address dependencies across cross-functional teams and business stakeholders
- Communicate and coordinate with leadership to execute projects effectively
- Develop project scopes and/or business cases
- Responsible for working with customers to ensure accountability and successful project completion according to the scoped business and contractual requirements
- Completes all audit requirements as necessary and coordinates different aspects of an audit with various departments
- Be a domain expert, deeply understanding the market and internal customer challenges to solve real problems

**Salesforce Responsibilities**:

- Manage daily operations to support the Salesforce platform and data integrity
- Manage development, quality assurance and production environments
- Work with custom objects / Apex development
- Ensure basic administrative functions like user account maintenance, reports and dashboards, workflows and other routine tasks
- Manage data feeds and other integrations

**Requirements include**:

- Post-graduate or equivalent
- Salesforce Administration certification or equivalent
- Excellent Project management skills
- Experience in the Insurance industry considered an asset
- Strong knowledge of customer support processes and procedures

**Telephone inquiries WILL NOT be accepted**. We thank all applicants for their interest, however **only those chosen to participate in the interview process will be contacted.**

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Application question(s):

- Salary Expectations

**Experience**:

- Salesforce: 3 years (required)

Work Location: Hybrid remote in Kanata, ON K2L 3H1

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