Manager, Corporate Claims Admin Support

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
- Out-of-Scope
- Temporary Length of Term: 1-year
- Location: 100% in-office (in Regina)
- Business Unit/Location: Saskatchewan Auto Claims
- Reporting Relationship: This position will report to the Director, Claims Centre (Auto)
- Key Accountabilities
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Claims Administrative Support- Establishes, implements and monitors administrative and customer service standards to ensure team provides claims with effective service to enhance customer experience.-
- Oversees and ensures team maintains the library of standard letters to ensure they remain current and aligned with customer service and administrative standards.-
- Ensures high quality administrative support is provided to Claims Operations nationally to improve and deliver on customer experience.-
- Establishes and documents procedures and processes to facilitate continuous improvement and knowledgeable team members.-
- Leads the electronic development and delivery of clerical/administrative resource materials including functional manuals documenting best practices to enable consistent administrative support in all locations.-
- Facilitates office supplies and non-equipment related purchases for Head Office Claims Operations.-
- Ensures alignment with corporate Records Management policies and is the Divisional contact for Records Management issues.People Leadership- Builds a high performing workforce by actively leading human resource activities.-
- Ensures development of divisional succession plans.-
- Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.-
- Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.Project Management and Continuous Improvement- Leads and delivers on a variety of continuous improvement projects/initiatives, within the scope of responsibility, ensuring alignment to intended customer experience and strategies.-
- Oversees the management and co-ordination of Claims operational projects that are less complex in nature.-
- Collaborate with Claims Operations, Customer & Digital and Enterprise Project Management Office (EPMO) to ensure that projects are aligned to corporate strategies as well as ensuring that they are managed and executed in alignment with functional strategy and goals.-
- Manages the project deliverables, timelines, resources, costs and manages the external vendor relationships to define statement of work.-
- Provides direction, support, advice and guidance to project team members and other project leads.-
- Identifies, assesses and appropriately manages and mitigates all project risks and issues.-
- Facilitates the definition of scope, goals and deliverables.-
- Develops full-scale project governance documents (e.g., project charter, business case and cost-benefit analysis in collaboration with EPMO).-
- Defines key roles and responsibilities and works with cross-functional teams to ensure appropriate resources are assigned to the project.-
- Reports project status to the project team, management and steering committee.-
- Assists in the coordination of the collection and maintenance of project data for the SGI CANADA Claims and SGI Auto Fund Claims & Salvage.-
- Leads in the coordination of the collection and maintenance of project reporting.- Corporate Management- Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.-
- Manages risk in area of authority.-
- Prepares, reviews, manages and/or approves departmental/divisional budgets.-
- Prepares decision requests, decision and/or information items and/or SGI board items.-
- Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.-
- Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.-
- Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.-
- Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations w