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Service Appointment Coordinator

2 weeks ago

Thornhill, Canada Thornhill Hyundai Full time

**PAG Direct is looking for a Service Appointment Coordinator to join our growing Business Development team**

We need enthusiastic, driven, and passionate individuals to join our established fast-paced, high performing team as we help maintain and build lasting relationships with our clients

**Our team makes it easy for our clients to schedule service appointments for their vehicles. Come join our team of automotive specialists as we continue to impress and prosper.**

**Perks**:

- Competitive wage combined with monthly productivity bonus potential
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Opportunity for growth within the organization
- Proactive and knowledgeable management
- Generous employee discounts

**Expectations**:

- Ability to prioritize and quickly respond to customer requests
- Accurately review and enter all customers’ appointments, inquiries and / or concerns into the dealership scheduling system.
- Be able to demonstrate strong, mature communication skills.
- Being comfortable working in a team environment, but focused on your individual daily tasks and objectives.
- Create and maintain positive relationships by providing an energetic and positive experience.
- Flexibility in working hours as needed.
- Leverage rapport and product knowledge to promote dealership services.
- Must be open to constructive feedback, training, and demonstrate openness to new ideas.
- Scheduling of appointments that fit both the needs of the customers as well as the needs of the dealerships we support.

**Experience**:

- 1-2 years customer service / sales experience required.
- Experience in a call center environment will be considered an asset.
- Experience working in automotive industry will be considered an asset.
- Farsi, Hindu, Cantonese / Mandarin, Russian will be considered an asset.
- Strong communication skills, both oral and written.
- Strong computer literacy skills needed.

PAG Direct is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Call Center: 1 year (required)

Work Location: In person