Project Manager Gestionnaire de Projet

**WorkJam**’s mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes._ _We’re proud of our dedicated teams who are driven to make a difference in the world. Join our team today and bring your innovative ideas, passion, and commitment to excellence to make an impact on our products and the new markets we create
**Your role as a Project Manager**:
The Professional Services Project Manager is responsible for the delivery of WorkJam services to our customers and partners, and the successful execution of the project plan. The Project Manager establishes and executes procedures to ensure superior customer implementations of WorkJam software.

What you will be doing:

- Responsible for the delivery of WorkJam services on implementations of our software with customers and partners.
- Responsible for all client interactions while ensuring delivery and implementation of new product features based on client requirements, meeting contractual objectives including milestone payments, working closely with the WorkJam Development Project Team.
- Proactively manage project activities throughout the project lifecycle, including kick-off, scheduling, budget, and other factors necessary for success ensuring projects are delivered on-time, on-budget and within scope.
- Develop and maintain client relationships, both with day-to-day client contacts and client executives especially Project Sponsors.
- Work closely with client project management team to keep project on track.
- Understands client’s business and industry to provide strategies and support in implementation.
- Lead key clients and internal meetings:

- Weekly status calls with client.
- Regular steering committee meetings with client executives.
- Regular executive updates.
- Develop and maintain implementation plans, issue lists, and status reports throughout the project.
- Guide and direct clients to optimal solutions to facilitate client success.
- Regularly meet with and inform Services Leadership (Director and Manager) and executive sponsors on status of projects, including escalation points, as needed.
- Work closely with the Functional Consultants and Integration Specialists to make sure all deliverables are completed in accordance with the project plan.
- Work with Development team on client requirements and timelines.
- Travel as required - some international.
- Build/maintain relationships ensuring success of implementations.
- Manage partners, as resources, for projects involving sub-contractors ensuring the success of the implementation.

What we're looking for:

- Excellent planning and organizational skills / detail-oriented
- Ability to effectively manage customers and build relationships
- Experience working with all levels in an organization
- Aptitude to learn WorkJam product functionality
- Ability to handle multiple projects/clients at once
- Experience working with Software or IT Implementations is a requirement
- Must be a self-starter and effectively work under limited supervision
- Strong analytical and problem-solving skills
- Strong interpersonal, communication (oral and written), and presentation skills
- Team player
- Ability to travel up to 25%
- Bachelor’s degree or equivalent in related field
- 3-5 years of experience in project management
- Experience with JIRA a plus
- PMP Certification a plus

What we offer:

- Competitive salary
- A flexible and remote/hybrid work environment
- Work with the latest technology
- A dynamic and inclusive culture
- A supportive team that will encourage your professional growth and development

**WorkJam**

La mission de WorkJam? Fournir la meilleure platforme numérique aux travailleurs horaires et de première ligne. Grâce à notre plateforme numérique à la fine pointe de l’industrie, nous créons un impact positif dans la vie de millions d'employés de première ligne dans le monde, leur permettant d'atteindre des niveaux de productivité révolutionnaires dans des entreprises de toutes tailles. Nous sommes fiers de nos équipes dévouées qui sont déterminées à faire une différence dans le monde. Joignez notre équipe aujourd'hui et apportez vos idées innovantes, votre passion et votre engagement envers l'excellence pour influencer nos produits et les nouveaux marchés que nous créons

**Votre rôle en tant que Gestionnaire de Projet**

Le gestionnaire de projet des services professionnels est responsable de la prestation des services WorkJam à nos clients et partenaires, et de la bonne exécution du plan de projet. Le gestionnaire de projet établit et exécute des procédures pour assurer des implémentations client supérieures du logiciel WorkJam.

Ce que vous ferez:

- Responsable de la livraison des services WorkJam