Early Resolution Officer

2 weeks ago

Toronto, Canada Ombudsman Ontario Full time

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates complaints about Ontario government organizations, broader public sector bodies (including municipalities, universities and school boards), child protection services, and compliance with the French Language Services Act (FLSA). The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

ABOUT YOU

A minimum of two years’ experience providing intake and complaint handling services in a similar organization
Post-secondary education in social sciences or law
Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
Ability to bring innovative thinking to an issue, while working within a prescribed framework
Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
Self-starter with a proven ability to work independently and with a team
Familiarity with social media and new technology an asset

We are recruiting for both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code

**Please Note**: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $71,792/year.

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