Customer Service Rep

1 week ago

Dartmouth, Canada CARQUEST Canada Full time

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes.

Primary Responsibilities
- Provide selling experience for DIY customer visits and phone calls
- Achieve personal / store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service and store appearance standards
- Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities
- Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
- Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
- Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems and store equipment
- Parts and automotive system knowledge skills
- Operating POS and Parts lookup systems
- Advanced solution, project and product quality recommendation ability
- Advanced parts lookup and sourcing
- Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro
- Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
- Understand and execute instructions furnished in written, oral, or diagram form
- Successfully complete the Parts Knowledge Assessment
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Use Microsoft software effectively (Word, Excel required)
- Strong organizational skills
- Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Must have a valid driver's license

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

  • Customer Sales and Services Rep

    3 days ago

    Dartmouth, Canada Innovative On Line Marketing Full time

    **Atlantic Environmental Systems** **9-10 Morris Drive, Dartmouth NS B3B 1K7** **About the Job** Your job will entail driving to prearranged appointments and responding to customer inquiries at individual residences and commercial establishments. We will set up the appointments for you. There is no cold calling or door knocking involved. You will be paid...

  • Csr - Customer Service Representative

    21 hours ago

    Dartmouth, Canada Russell Lake Animal Hospital Full time

    **Who are we looking for?** We are looking for someone that is outgoing and has strong client relations skills. Someone who is committed to excellence in their work habits, in pursuing knowledge and education and that is motivated to help us grow our hospital. **Qualifications**: - Customer Service: 2+ year (required) - Veterinary Medicine Experience: 2+...

  • Csr - Customer Service Representative

    20 hours ago

    Dartmouth, Canada Russell Lake Animal Hospital Full time

    **Who are we looking for?** We are looking for someone that is outgoing and has strong client relations skills. Someone who is committed to excellence in their work habits, in pursuing knowledge and education and that is motivated to help us grow our hospital. **Qualifications**: - Customer Service: 2+ year (required) - Veterinary Medicine Experience: 2+...

  • Customer Service Representative

    3 days ago

    Dartmouth, Canada David's Bridal Full time

    What if you discovered a company that dominates the products in their category - 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable...

  • Customer Service Representative

    2 weeks ago

    Dartmouth, Canada Russell Lake Animal Hospital Full time

    We are looking for people who want to help pets and can play well with other humans! Working in a veterinary practice can be most rewarding when it's done well. Our mission is to create a sustainable veterinary practice where pets and people thrive. We consider the needs of our people and enable them to become better vets, technicians, client care team...

  • Customer Service Representative

    7 days ago

    Dartmouth, Canada Russell Lake Animal Hospital Full time

    We are looking for people who want to help pets and can play well with other humans! Working in a veterinary practice can be most rewarding when it's done well. Our mission is to create a sustainable veterinary practice where pets and people thrive. We consider the needs of our people and enable them to become better vets, technicians, client care team...

  • Customer Service Representative

    22 hours ago

    Dartmouth, Canada Russell Lake Animal Hospital Full time

    We are looking for people who want to help pets and can play well with other humans! Working in a veterinary practice can be most rewarding when it's done well. Our mission is to create a sustainable veterinary practice where pets and people thrive. We consider the needs of our people and enable them to become better vets, technicians, client care team...

  • In-Store Sales Rep

    5 days ago

    Dartmouth, Nova Scotia, Canada Linde Full time $40,000 - $60,000 per year

    Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end...

  • (Ptl Canada) Customer Service Representative

    1 week ago

    Dartmouth, Canada Penske Truck Leasing and Logistics Full time

    (PTL Canada) Customer Service Representative - Fueler/Wash Bay Attendant (**Job Number**: 2216162 ) **Position Summary**: **Looking to start your career in the Transportation Industry?** This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant - Customer Service Representatives...

  • Branch Representative

    1 week ago

    Dartmouth, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....