Operations Supervisor

**Position**: Operations Supervisor

**Position Summary**:
The operations supervisor will be responsible for providing “hands-on” proactive management of the employees and Owner Operators engaged in the daily handling of packages and freight within prescribed policies and time frames.

**MAJOR ACTIVITIES/RESPONSIBILITIES**:

- Recruits, orients, trains, schedules, manages and recommends discipline/coaching and training for all operations staff.
- Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
- Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSIB reports, load quality), equipment management.
- Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
- Ensures sufficient staff resources, materials and supplies on hand at all times.
- Ensures warehouse is organized and set up for next shift.
- Maintains equipment, in safe, efficient operating condition at all times. Schedules maintenance.
- Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
- Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.
- Establishes/maintains a proactive security program to safeguard the company’s physical assets.
- Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
- Reorganize operations as necessary to meet operation changes & emergencies.
- Addresses Customer complaints in a professional, expedient manner.
- Performs other duties as assigned.

**ACCOUNTABILITIES/RESULTS**:

- Identify and address root causes (not just treat symptoms) of service failures.
- Ensure targets are met daily with respect to productivity and service levels.
- Diagnose root cause and implement necessary corrective actions to correct all fails.
- Day to day Hiring and staffing of all positions in the Branch.
- Ensure compliance with company policy and procedures are met by staff.
- Improve/reduce operational costs.
- Reduce WSIB claims through coaching/mentoring and Health and Safety Training

**MINIMUM QUALIFICATIONS**:

- Excellent interpersonal skills.
- Proven communication skills - written & oral.
- Demonstrated leadership, analysis & problem solving skills.
- PC skills (Basic Word processing & spreadsheet).
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Demonstrated time management, organization skills and excellent people skills.
- Manage multiple activities/deadlines/reports.
- Demonstrated leadership skills.
- Demonstrated ability to be assertive and respectful while ensuring compliances are met.

**PREFERRED QUALIFICATIONS**:
The following are preferred qualifications, but not mandatory requirements.
- Warehouse and or delivery operations experience in courier or related industry.
- Prior working experience with quality/process improvement initiatives.
- Working experience with scheduling and meeting deadlines and solving problems on the fly.
- Proven ability to work through employees, training, and process/policy to attain goals.
- Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
- College diploma or University degree in related field

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: In person