Spa Attendant

**About us**

**Glow Beauty Lounge is a new and innovative Spa in Stony Plain, AB T7Z 0G6. Glow Beauty Lounge is dedicated to helping our clients look and feel their best. With a focus on creativity, ease of use, and professionalism, we strive to provide a unique salon experience. Our team of skilled stylists is committed to delivering exceptional results, and our welcoming atmosphere will make you feel right at home.**:

- Modern office setting
- Relaxed atmosphere
- Safe work environment

**Position Summary**:
The Spa Attendant will work closely with service providers, Spa Reception, and the Lead Therapists to ensure a smooth spa operation. Spa Attendants responsibilities include completing all opening or closing procedures, tending to the tidiness of all public spa areas, restocking spa guest supplies, and setting up specific services for massage therapists. Spa Attendants are additionally responsible for approaching each spa guest with a helpful and positive presence and seeing that all spa guests’ needs are anticipated and met with a productive response.

DUTIES AND RESPONSIBILITIES:

- Always ensure consistency of service and safety and sanitation protocols and guest satisfaction
- Acting as a resource to the spa team and guests to ensure the spa facility is always well-stocked and tidy.
- Provide continuous communication throughout each day, providing constructive information to the spa team.
- Manage current linen inventory and communicate low levels to spa team and laundry facility.
- Manage tea bar and locker room guest supply inventory to ensure everything is stocked and any needs are communicated immediately to the Spa Director
- Ensure that any maintenance related issues are reported immediately to engineering, logged on the work request sheet, and reported to the Spa Concierge team and Spa Director
- Provide detailed, personal care with each spa guest to ensure a 5-star guest service experience.
- Set up spa treatments according to protocol in advance of when they are needed - Show a great eye for detail and use effective problem-solving skills while monitoring the spa facility and spa guest experience.
- Communicate with all guests in a positive and constructive tone to ensure it is well received.
- Follow all points of Standard Operating Procedures for opening or closing of the spa facility.
- Always support safe work habits and a safe working environment.
- Other duties and jobs may be assigned as needed by supervisor.

QUALIFICATIONS:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Preferred 2-years salon/spa experience
- Previous Spa Attendant experience preferred
- Excellent verbal and communication skills
- Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy
- Knowledgeable of the spa environment and experience
- Outstanding interpersonal, guest service, listening, and problem-solving skills - Must be highly organized and detail oriented
- Knowledgeable of computer booking software preferred
- Must meet legal age requirements for the position
- Must be able to work independently
- Must provide valid document(s) to work in Canada

EDUCATION/EXPERIENCE:
High school diploma or equal to a GED; two years’ experience in related field

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25 lbs.
- Must be able to stand and walk for long periods of time.

LANGUAGE SKILLS:

- Must speak and communicate in English.
- Must be able to clearly communicate with guests, management, and coworkers.

CERTIFICATES & LICENSES:
Valid Alberta Driver License is required

WORK ENVIRONMENT:
The work environment at Glow Spa ranges from wintertime lows of 20 degrees to summertime highs to 100+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

GROOMING & UNIFORM:

- Employee must always wear uniform during scheduled hours.
- Hair must be clean.
- All Spa personnel must wear their hair tied back.
- Fingernails must always be clean and well-trimmed.
- Antiperspirant or deodorant must be worn.
- Cologne or perfume may be worn at a minimum.
- Smoking is only allowed during unpaid breaks; it is not permitted in view of the front of the spa and smokers must make every effort to eliminate the smell of smoke after smoking

**Job Type**: Part-time

**Salary**: $15.00 per hour

Expected hours: No more than 15 per week

**Benefits**:

- Dental care
- Store discount

Flexible Language Requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift

**Experience**:

- Customer