Project Manager

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the communities we proudly serve.

We are seeking a **Project Manager** to provide operational, delivery, and strategic support as part of E-Comm’s **Transformation Office.**

In addition to providing expertise in traditional project management, the Project Manager acts as a consultant to our business areas, helping them shape ideas into well-defined initiatives aligned with our strategic direction, and enables organizational agility by coaching junior project leads and owning operational support functions.

Your key responsibilities in this role will include:

- Supporting project sponsors as project delivery consultant, recommending the most appropriate approach for project delivery, and the best delivery method for individual work streams
- Providing project sponsors with guidance on when and how to use waterfall and agile delivery frameworks
- Leading business case development with the focus on right sizing initiative scope, schedule, and budget to deliver stated business objectives within delivery constraints
- Developing governance models to enable efficient project communication and decision making
- Planning, prepping, and facilitating work stream, team, steering committee, and ad hoc meetings as needed to ‘run’ the project governance model
- Proactively identifying and mitigating risks
- Owning the development and management of project schedules and budgets, along with supporting project management artifacts like risk, issue, decision logs; change management approaches; and resource plans
- Measuring and reporting project status and health using appropriate project management tools and techniques
- Identifying and coordinating inter and intra work stream dependencies
- Working with vendors to develop standard tools and processes to support project delivery
- Working closely with our Technology Services Delivery team, engaging in technology vendor selection and onboarding; manage technology vendors for delivery of project-related activities
- Developing tools and processes needed for ongoing support of any new technical functional services introduced
- Developing and delivering change and communication management strategies
- Investing in the continuous improvement of Transformation Office tools, processes, and services

We are looking for a self-starter who owns their work and can be a strong support for their project Sponsors. You will be a skilled communicator who is able to connect verbally, visually and in writing with external vendors and E-Comm leadership and team members at all levels of the organization.

**What you will need**:

- Five or more years of project management experience
- Education, training, and experience collectively equivalent to a Master’s Degree in a Business, Computer Science, or technology-focused discipline
- Experience with a variety of project types (process redesign, technology implementation, policy change, vendor product selection, etc.)
- Strong expertise with MS Word, Excel, Visio, SharePoint, and PowerPoint
- Experience with Smartsheet (our project management solution)
- An understanding of various methodologies and frameworks like ITSM, SDLC, ITIL, change, quality, and Agile and waterfall methodologies

**What we offer**:

- Competitive salary - with the opportunity for increases
- Generous vacation plan
- Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
- Excellent extended health and dental benefits
- Pension - we are members of the Municipal Pension Plan, a defined benefits fund
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm

**Security Requirements**:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.
The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is roughly 3 to 5 years.

E-Comm offers a competitive salary of between $100,484 and $118,787, coupled with excellent benefits. This position is based in Vancouver with the opportunity for hybrid working arrangements.