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Intermediate Managed Service Technician
3 weeks ago
Steady growth has prompted us to start looking for our next Team member to join our IT Service Delivery team.
If you have 2+ years working in a high volume Managed Service organization, we'd love to hear from you
You can expect a rewarding, fast-paced environment with new and exciting challenges each day. This is the perfect opportunity for those who are passionate about exercising their Computer Technology skills but who also get excited about serving and helping other people.
Empyrion Technologies is a leading IT Services Provider which leverages technology to deliver Managed IT Services, VoIP, Networking and Telecom, Network & Computer Security and Disaster Recovery / Business Continuity.
Our mission is to empower greater potential in our clients, team and community through the use of modern technology. The work we do empowers our clients to carry out their mission and reach their goals.
**We have a healthy team culture and many long-term employees, competitive salary and benefits, vacation time, flexible hours and opportunities to grow your career.**
With offices in both Chilliwack and Abbotsford you can avoid long commutes in this hybrid role.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLA's and involves working with other resources and vendors to deliver effective support services.
Responsibilities include identifying, documenting and troubleshooting end-user issues to resolution and maintaining customer satisfaction.
**Responsibilities**
- Pro-active and re-active support for clients
- Network administration
- Support end user devices such as desktops, printers, mobile devices
- Facilitate the restoration of normal service operation while minimizing impact to the end-user
- Deliver services within the agreed-upon Service Level Agreement (SLA)
- Record all incidents in the PSA tool
- Troubleshoot all incidents according to industry best practices
- Maintain consistent communication with all parties including end-users, their managers, and internal resources as applicable
- Perform all scheduled activities such as Moves / Adds / Changes, Maintenance, Patch Management, Documentation, and reporting
**Requirements**:
- 4+ years verifiable commercial IT Experience in an Intermediate or higher role within a similarly structured organization
- Proven experience supporting complex business networks, Servers, MS Exhange, Office 365,VPN's, LOB apps etc
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Valid driver’s license and proof of insurance with reliable transportation
**Valued Experience & Skills**
Active Directory, Group Policy, Windows Server Operating Systems 2008 - 2019, Exchange Server 2003 to 2019, Office 365 Business/Enterprise, Accounting Programs (Quickbooks, Sage, etc), ERP Programs (Sage, Epicor, Accpac, etc), Adobe Products, Server Virtualization (VMWare, Hyper-V, KVM, VirtualBox), Print Servers, Network Switches, Enterprise Firewall/Routers, VPN, Linux Operating Systems, MacOS
**Valued Certifications and Education**
Diploma in Computer Information Systems
Microsoft Certifications (MCP, MCSA, MCSE)
Comptia Network+, A+
**Details**
This is a full-time position. Salary is negotiable based on experience and skill. We offer an extended health and dental plan and a flexible, enjoyable work environment.
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00-$80,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
We are conscious of the need to remain vigilant with Covid protocol and are encouraging good sanitation processes, and implementing distancing in meetings.
Application question(s):
- Are you local to the BC lower Mainland or Fraser Valley & within commuting distance of Chilliwack BC?
Work Location: Hybrid remote in Chilliwack, BC V2R 3P1
