Front Desk Agent

2 weeks ago


Gloucester, Canada Holiday Inn Ottawa East Full time

**Company Overview**

Holiday Inn is an American brand of hotels owned by IHG, dedicated to providing exceptional hospitality primarily for business travelers and families. Our mission is to ensure every guest enjoys a comfortable stay with top-notch service.
**Summary**

We are seeking a Front Desk Agent to join our team at Holiday Inn in the heart of our vibrant community. This role is vital in creating memorable experiences for our guests, ensuring their needs are met with professionalism and care.
**Responsibilities**
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently.
- Provide information about hotel services and local attractions.
- Handle guest inquiries and resolve issues promptly.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage cash handling procedures.
- Uphold the highest standards of customer service at all times.

**Qualifications**
- Proven experience in customer service or hospitality roles.
- Strong communication skills with a friendly demeanor.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with hotel management software is a plus.
- Multilingual abilities are advantageous but not required.
- Flexibility to work various shifts as needed.

**Job Types**: Part-time, Permanent

Pay: $20.06 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Work Location: In person



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