Client Services Assistant

Job description

**Client Services Assistant **(Casual - on call)

Work Schedule: Hours Vary (Night Shift, Weekends, Afternoons and Holidays)

BCGEU Community Subsector, Grid 8

Reports to: Operations Manager

**About Kinghaven Peardonville House Society**:
Kinghaven Treatment Centre was established in 1971 as MSA Halfway House. Over the past 45 years it has evolved into one of the country’s premier intensive residential treatment centres having served in excess of 28,000 adult men who present with problematic use of mood-altering substances. Located in the tranquil Fraser Valley of British Columbia, our campus also includes the new George Schmidt Centre, a 31 unit second-stage housing facility.

Peardonville House Treatment Centre was founded in 1987 as an adult women’s treatment facility to serve the ever increasing demand of services for women in addiction. In 1990, at the request of the provincial government, the “Moms and Kids” program was launched to allow women struggling with addiction to bring their under-school-age children to treatment with them and have them share in the residential recovery experience.

**Job Summary**:
The Client Services Assistant performs supportive client service duties such as but not limited to: answering the telephone, maintains the day book, administers medications and maintains the medication administration record, and performing rounds as scheduled. The Client Services Assistant ensures that all buildings and grounds are secure during shift and carries out cleaning duties in the administration building. The Client Services Assistant may also be responsible for performing basic maintenance and repair duties. The Client Services Assistant follows the policies and procedures set out by Kinghaven Peardonville House Society.

**Key Duties & Responsibilities**:

- Answer telephone
- Administer medication and document medication on Medication Administrations Sheet
- Make rounds of buildings to ensure they are secure
- Do room checks and inform clients of any changes that need to be made
- Schedule assessment appointments, external appointments and internal appointments for House Physician
- Assist with client intake by performing such duties as obtaining information, completing documentation and liaising with external resources for additional information as required
- Maintaining client filing system
- Monitor client duty assignments to ensure they are being completed as assigned and in accordance with client duty descriptions
- Arrange the chore chart, scan files and enter stats into the database.
- Arrange for pick up and transport of clients
- Monitor on-site meetings to provide aid to speakers, ensure clients are respectful and any visitors are off-site at the designated time
- Observes client behavior, investigates and handles disturbances, deals with client emergencies in accordance with guidelines, and reports incidents to appropriate staff or authorities
- Make entries to daily log book as required including logging rounds, disturbances, staff absences, and any other concerns
- Monitor client activities to see that guidelines are being properly followed
- Cleans, washes and disinfects building areas such as walls, windows, ceilings, floors, carpets, air vents, furniture, mattresses, blinds and washrooms by methods such as dusting, polishing, vacuuming, sweeping, wet mopping, shampooing, waxing, and buffing, using various manual and power cleaning equipment. Notifies supervisor of major repair and maintenance requirements.
- Do laundry (household), cleaning and make beds as required
- Collects and removes garbage and recyclable materials, and ensures the safe disposal of hazardous waste
- Other duties as assigned

**Skills and Abilities**:

- Able to work with mínimal supervision
- Excellent time management skills
- Excellent oral and written communication skills
- Intermediate computer skills
- Ability to work both cooperatively with a team and independently
- Perform physical activities that require the ability to bend, stretch, twist and reach your body, as well as lift a minimum of 40 lbs
- Ability to prioritize tasks and client demands

**Qualifications & Requirements**:

- Minimum of Grade 12 education
- Certificate/Diploma in Human Services or Mental Health & Addictions
- First Aid & CPR Level C
- Valid BC driver’s license (Class 5)
- Food Safe certificate
- Thorough knowledge of addiction, concurrent disorders & related challenges
- Equivalent in training, education and experience will be considered

**Job Type**: Casual

**Job Type**: Casual

**Salary**: From $21.18 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

**Education**:

- Secondary School (required)

**Experience**:

- relevant: 1 year (preferred)

Licence/Certification:

- Class 5 Driver's license (required)
- Certificate/Diploma in Mental Health and Addiction