Learning & Development Manager

**Location**: 530 West Broadway, Vancouver BC, Canada
**Core hours**: Monday to Friday from 8am - 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as **Hybrid** under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week

**Role Summary**
As the Learning & Development Manager, you will partner with the VP of People & Culture and the Chief Administrative Officer to define learning and development strategy. In this role, you will manage the design, execution, facilitation, evaluation and continuous improvement of Team-member and Leadership development programs. You will report directly to the VP of People & Culture.

**Responsibilities**
- Develop and execute the strategy for Learning and Development programs
- Design and deliver end-to-end training programs, workshops, tools, and curricula that deliver a high-quality learner experience
- Facilitate dynamic classroom and virtual training, utilizing adult learning principles and various teaching methods (e.g., presentations, workshops, small group exercises, role plays, etc.) to effectively ensure transfer of learning
- Establish role-specific internal learning and development roadmaps for Team-members and Leaders
- Create a comprehensive Leadership Development journey
- Partner with key stakeholders to identify knowledge and skills gaps and create innovative learning solutions for all Team-members that align with business needs
- Evaluate outside training partnership opportunities
- Create leadership development programs to support people development priorities such as performance management, career development, conflict resolution, employee engagement and change management
- Evaluate the current Team-member onboarding program and implement structure and process to ensure that learning outcomes are achieved
- Project manage programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results
- Track participant enrollment, progress, marks, and other information
- Manage program logistics and coordination in a hybrid format for virtual and live delivery
- Evaluate alternative delivery methods
- Deliver workshops, seminars, lunch & learns, and other trainings
- Measure program effectiveness and adapt to improve satisfaction, knowledge transfer, behavior change, and business results
- Translate strategic business needs into learning and development programs that are values-based, people-centric and aligned with our business goals
- Partner to manage content creation, event-planning and preparation for the annual 3-day Learning Event (Annual Business Conference) that takes place every July
- Partner with leaders to establish the theme and learning outcomes based on current business needs
- Partner to create experiential learning experiences for 300+ attendees

**Qualifications**:

- Recognized education/formal training in Education, Adult Learning, Instructional Design or a related discipline (Degree or Certificate)
- Experience with classroom facilitation and online training content/instructional design
- 3+ years managing the Learning & Development function of a mid-sized organization
- 3+ years of training development & delivery success
- 2+ years of leadership experience including managing, coaching and mentorship
- Proven experience in managing training projects from end-to-end
- Experience in assessing organizational needs and developing a variety of learning solutions to drive development and growth within an organization
- Technical knowledge of e-learning authoring software and LMS implementation (an asset)
- Exceptional verbal and written communication skills
- Enthusiastic, energetic, and experienced facilitator
- Proven abilities as a leader, team builder, motivator, coach and mentor
- Strong project management, logístical planning and organizational skills
- Exceptional PowerPoint and presentation design skills
- Advanced proficiency in MS Office including Excel, Word, PowerPoint, and Outlook

**Total Rewards**
- Competitive salary, quarterly and annual bonuses based on individual and company goals
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

**The Application**
Please submit a resume with a cover letter.

**Our Company**
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performanc