Team Lead

With the goal of building a healthy and supportive community and a safe and stable housing environment, the Team Lead & Housing Coordinator will work creatively with new and existing residents to engage them in Whole Way House’s community building programs to support residents and staff to achieve the Mission, Vision and Values of Whole Way House Society.

The Team Lead & Housing Coordinator will directly support residents and build healthy, supportive relationships through Whole Way House’s Community Building Programs and Tenant Support services. This position involves coordinating and facilitating support programs for vulnerable seniors and veterans who are at risk of homelessness. This will involve working within the set budget to run and develop programs that work to create a safe and welcoming environment for the residents to ReConnect, ReBuild and ReCenter in. This will include establishing supportive relationships with the residents, engaging residents to participate, as well as providing support and access to community resources. This will also involve coordinating and training volunteers and providing opportunities for feedback and growth. The Program & Tenant Support Coordinator will spend their time preparing for and facilitating programs, handling resident support needs, and tracking data on both programs and tenant support related information.

The Team Lead & Housing Coordinator will also work with colleagues, site landlords, BC Housing representatives as well as community resources, case managers, nurses, and other resources to conduct interviews, offer housing, develop support plans, goal and continuum of care outlines, respond to and manage housing issues, housing navigation support, as well as outreach and collaboration with other community organizations, housing providers and events.

The Team Lead & Housing Coordinator will also support, advise and lead onsite Program & Tenant Support Workers and Coordinators to ensure site goals are met and daily tasks and appointments are completed. The Team Lead & Housing Coordinator will have responsibility in the areas of team leadership, money management, site open and close, monitoring team checklists, weekly inventories, and professional representation of WWH to volunteers, donors and supporters.

**Main Duties and Responsibilities**:

- Responsible for site open and close ensuring all tasks are completed, holding other staff accountable to their tasks and punctuality.
- Representing WWH with a professional and welcoming attitude to volunteers, donors, residents, staff, and others.
- Ensure the office and programs are supplied and functional by monitoring inventories and managing supply orders.
- Access to safe, approved to make credit card purchases
- Development of programmatic calendars, management of site purchase logs and monthly reconciliation and day to day activities
- Implementing and organizing programs and services based on resident needs, in accordance with the mission and goals of the organization under the leadership of the Site Manager and Director of Programs
- Liaise with building managers and build healthy working relationships
- Help promote an organizational culture that encourages excellence, accountability, whole health, high morale and aligns with our values
- Providing a variety of resident supports including: skills teaching, crisis intervention/prevention, advocacy, referrals to other services, engagement in programs, assisting with housing needs and navigation, assisting with housing stability and issues including assistance with room cleanliness, laundry, personal hygiene, accessing financial aid, behavioural issues, and more
- Liaise with other mental health and health care providers, BC Housing, colleagues, physicians, community workers, landlords, external resources and family members on behalf of clients
- Handle the resident intake process including managing building waitlists, coordinating with BC Housing, conducting interviews with building landlord, submitting housing offers and completing WWH intake paperwork.
- Conducting Success Check room inspections with new tenants including creating skills development plans as needed to ensure successful housing.
- Assessment of clients and their service needs
- Developing respectful and trusting relationships with clients in order to create service plans and goals in partnership with clients
- Linking clients to social supports, long-term supports, primary health care, addiction services
- Providing a safe space for guidance and support for the residents, including engaging them in participating in programs and accessing resources available to them
- Keeping up to date and accurate records regarding resident and program data, progress, success, feedback and potential development

**Requirements, knowledge and experience**:

- Minimum 2 years housing coordination and management experience including RTA familiarity
- Minimum 2 years professional leadership/management expe