Commercial Sales Consultant

**Commercial Sales Consultant**

**Reports To: General Manager**

**Status: Full-time, Regular**

**Category: Residential New Construction**

Join the team of experts and realize your true potential

**General Description**

The COMMERCIAL SALES CONSULTANT or CSC is an outside sales specifier position responsible for developing Service Experts large and medium-sized commercial and industrial HVAC construction sales in Advantage with some services, and is responsible for the increase revenue. This is through customer presentations and lead generation of new customers. With hope of building long-term relationships with these commercial/industrial customers in order to grow the customer base and retain customers. The COMMERCIAL SALES CONSULTANT or CSC should be highly ambitious, results oriented, and self-motivated.

**Responsibilities**:
**Duties & Responsibilities**
- Generates commercial/industrial service-contract sales through various customer prospecting techniques such as cold calling, customer referrals, personal networking, and customer contact.
- Maintaining these commercial/industrial contracts with the providing of assistance with the replacement, retrofit, and renewal of service-contract sales.
- This would also involve dealing with commercial/industrial customers on HVAC needs and issues, delivering sales presentations, utilizing company-established sales process, and closing sale to provide the customer with the best solutions for the customer's budget. While suggest additional and/or alternative products or services to meet customer needs.
- Prepares and/or completes all required documentation for sale and/or Advantage programs and obtains customer's signature. Actively maintaining the relationship with all commercial/industrial customers while supporting the ongoing relationships with these customers.
- This person should demonstrate professionalism, diplomacy, and tact to uphold company’s community reputation. While representing the company professionally, honestly, and ethically in all business matters and concerns.
- Utilizes the assessment tool and other relevant systems and information, prepares the proposal for, the commercial/industrial customers. Explaining technical information to the customer in an easy-to-understand language or non-technical manner.
- Utilizes Service Experts marketing data, tools and promotions to maximize sales effectiveness.
- Works with administrative staff, installers, and General Manager to ensure that installation is scheduled and completed according to company standards and the customers are satisfied with the work and services.
- Conducts customer follow-ups on existing PMA contracts, service work and installations, This may include photographing customers site, completed installations and reviewing system operation.
- With existing customer contact this will involve requesting of referrals, Google and other multimedia reviews.
- Updates company systems following defined processes and procedures in order to process paperwork and information for new accounts and maintain records of results from all sales visits.
- Meets or exceeds set Key Performance Indicators including:

- Lead Generation
- Advantage Sales
- Some Service Agreement sales if required.
- Revenue Growth
- Close Rate
- Average Ticket Price
- Effectively communicates with customers to resolve concerns, issues, or complaints in order to assure total customer satisfaction.
- Comply with all Service Experts safety policies, procedures, and practices.
- Performs similar/other duties as assigned.

**Health & Safety Roles & Responsibilities**:

- Reports any **unsafe acts, conditions and hazards** to direct supervisor/manager immediately.
- Reports any **contravention of legislation or company policy, procedure or program **to direct supervisor/manager immediately.
- Corrects **substandard acts or conditions** within area of control.
- Uses and maintains appropriate **personal protective equipment (PPE)** as prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective any** safety guards, devices, or clothing** prescribed to be in place or worn.
- Complies with the **general rules** as prescribed by company program(s) procedure(s)
- Operates **devises or equipment** as prescribed by company program(s) or procedure(s)
- Participates in any** safety initiatives, teams, or committees.**:

- Reports all **injuries or incidents** as prescribed by company program(s) or procedure(s) immediately.
- Provides input on developing **safety initiatives and plans** to eliminate exposures that could cause accidents.
- Does not perform act that may **endanger the safety or well being of others**:

- Does not engage in **any pranks, contests, or rough boisterous behavior**.
- Works in **compliance with applicable legislative**

**Qualifications**:
**Qualifications**
- Bachelor's degree or equivalent experience.
- Proven sales experience with emphasis on business-to business selling, “co