Lot Associate

With a career at The Home Depot, you can be yourself and also be part of something bigger.
**Position Overview**:
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
**Key Responsibilities**:
Ensures Customer Satisfaction
Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Maintains Safety and Security
Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Follows all Safety and Loss Prevention policies and procedures.
Using appropriate safety procedures with all equipment.
**Competencies**:
Communicates Effectively
Customer Focus
**Skills**:
Interpersonal skills
Organizational skills
Attention to detail
**Direct Manager/Direct Reports**:
Front End Supervisor
**Travel Requirements**:
None
**Physical Requirements**:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
**Hybrid Work**:
Dependent
**Working Conditions**:
Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.
Doors are frequently open, causing drafts and interior temperature changes.
**Minimum Education**:
Highschool Diploma or Equivalent
**Minimum Years of Work Experience**:
1 to 2 years Retail experience
**Minimum Leadership Experience**:
NA
**Certifications**:
NA
**Other Requirements/Assets**:
NA