Manager, Ab

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out-of-Scope

Location: Edmonton (In Office)

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Underwriting Activity
- Manages the regional underwriting of policies on new business, renewals, revisions and cancellations including conducting risk assessments and approvals.
- Reviews and approves decisions in underwriting difficult accounts that escalate beyond the front line staff, including communicating those decisions to brokers and customers.
- Ensures that appropriate UW policies and procedures are in place.
- Ensures the attraction of quality business by monitoring portfolios and flow of business.
- Works closely with the Senior Director and product/pricing and analytics teams; recommends corrective action as necessary.
- Manages the Underwriting team by providing training, advice, guidance and direction on UW guidelines, processes and procedures with a focus on risk appetite, policy retention, growth and most importantly, profitability.
- Represents the company in legal proceedings.
- Uses market intelligence to identify and recommend improvements to insurance products, guidelines and/or systems.
- Participates in the review and development of new products and procedures.
- Ensures the UW program and guidelines align with established corporate and department risk appetite and accuracy of the rating model.
- Tracks performance of brokers with underwriters to ensure risk quality and mix of business is consistent with expectations and takes appropriate action.
- Leads underwriting audits of the department or brokers.
- Ensures that UW operations conducts business within reinsurance and legislative rules and guidelines.
- Provides specialized technical guidance to employees, brokers, and internal departments on UW practices, rating coverage and wording interpretation for product policies.

Relationship Management
- Collaborates with the Senior Management to build a culture and approach that delivers one view of commercial lines that combines product, technology and service for our broker partners.
- Works with underwriters to develop and maintain effective working relationships with brokers to generate a flow of profitable business, and provides assistance in resolving any service matters.
- Receives and responds to escalated customer/broker inquiries, concerns or complaints related to UW.
- Explains complicated and challenging UW criteria and decisions to brokers and customers (verbally and/or in writing). Trains underwriters on how to build and maintain relationships with brokers and meets regularly to track progress.
- Provides training to brokers on products, guidelines, procedures and technology including conducting formal presentations. Trains underwriters to do the same.
- Ensures team members are well trained and capable in delivering outstanding service to brokers; ensures the team leads the market in ease of doing business.
- Develops broker contact plans and follows up to ensure underwriters are regularly visiting with brokers to attract quality business and working towards being the ‘go to’ underwriter for our brokers.
- Works with underwriters and supports Business Development to deliver regular portfolio performance updates to our brokers.

Production and Service
- Works with the team to meet growth and broker service level targets, while meeting underwriting quality of risk requirements.
- Promotes a culture of sales and service with an emphasis on meeting customer needs.
- Tracks quote production/declines and quote metrics.
- Identifies opportunities for improving workflows and processes to improve the customer and broker experience; participates in initiatives to deliver improvements as required.
- Looks for opportunities for book roll-overs with our brokers in addition to our regular flow.

People Leadership
- Builds a high performing workforce by actively leading human resource activities.
- Ensures development of divisional succession plans.
- Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.
- Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management
- Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.
- Manages risk in area of authority.
- Prepares, reviews, manages and/or approves departmental/divisional budgets.
- Prepares decision requests, decision and/or