Security Dispatcher

_VP Protection is hiring for Avante Security Inc._

**Avante Security Inc** has been managing risk and providing security solutions for high net-worth homes, high profile individuals, and elite businesses for over 20 years. We are experts in the security industry and specialize in recruitment, training, and developing security professionals to excel in their operations. We have established a strong reputation in protection services and alarm response, have the fastest response times in North America, and remain at the forefront with leading technology solutions. We are actively looking for reliable, dedicated, productive, and experienced individuals.

**Position Description**:Avante Control Center Operator, Executive Services Division

**Position Objective**
- Ensure clients’ needs are met using a proactive, professional customer service approach.
- Provide a key contact for crisis situations that are called into the ACC.
- Keep Avante management and field Operatives informed of critical events, changes to clients needs, advised of daily tasks/events or other activities to ensure safe operations.
- Timely communication of critical information to necessary parties that is required to be notified.

**Responsibilities**
- Client Services_
- Answering and responding to calls from all over the world in accordance to the established procedures.
- Update information on a daily basis in accordance with clients’ needs.
- Screening callers/situations associated with various circumstances such as Bomb Threat, Hostage situations, Evacuations, Harassment and any crisis situation.
- Ensure client concerns are forwarded to appropriate personnel (i.e.: Client Services, Technical Support, Administration).
- Assist clients with any requests they may have
- Verify client identification prior to releasing confidential information.
- Control and accountability of all daily occurrences (mobile, static guards, and executive divisions). Pass on all details to management so they may follow up with client.
- Supervision_
- Supervise Executive Operatives to ensure that daily activities/tasks are completed and client’s needs are met.
- Assign duties to Operatives based on specific client criteria.
- Monitor operations board.
- Verify information on 10/12 sheets and in database.
- Maintain and authorize release of key numbers and alarm system codes.
- Enforce and practice all Emergency Procedures (i.e. Evacuation, Alarms).
- Administer Personnel Documentations regarding operational staff to

Management when required.
- Monitor virtual security cameras as required.
- Data Entry_
- Update and post client away list and patrol sheets.
- Track and record use of equipment.
- Ensure all forms required for the operations are fully stocked
- Enter information into Katware system pertaining to Alarms and Secured Transports.
- Update client files as necessary.
- Develop recommendations for efficiency and ease of use.
- Inspect the key bag and ensure all keys are accounted for on a daily basis.
- Other_
- Conduct frequent checks of mail that has been picked up to ensure prompt delivery.
- Familiarity with clients traveling and their itineraries.
- Read operational brief books daily, to keep abreast of occurrences.

**Education **(preferred)
- University Degree or College Diploma in a related field.
- Customer Service experience a plus.

**Experience **(required)
- 2 - 3 years professional experience in a security related field.
- Client, customer service and call center experience would be an asset.

**Expertise and Other Qualifications**
- Dependent and reliable, and adaptable to change.
- Prioritizes projects and acts accordingly, able to complete tasks to deadlines.
- Ability to multitask, self-motivated and able to work with mínimal supervision.
- Excellent organizational skills with attention to detail.
- Knowledge of alarm systems (CCTV, DVR).
- Uses initiative with common sense and good judgment.
- Ability to use Internet search engines.
- Knowledge of computer programs that are commonly used. i.e. WORD
- Provides timely feedback on project status to appropriate staff.
- Ability to communicate both verbally and in writing clearly and concisely.
- A service-oriented team player

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- dispatching: 2 years (required)

Ability to Commute:

- North York, ON M3B 2M3 (required)

Ability to Relocate:

- North York, ON M3B 2M3: Relocate before starting work (required)

Work Location: In person