Full Time Receptionist

2 weeks ago

London, Canada Willow Naturopathic & IV Clinic Full time

**Job Summary**

**Duties**
- Greet and welcome patients, creating a warm and professional atmosphere.
- Oversee patient check-ins and check-outs, ensuring all necessary forms are completed and information is up to date.
- Handle payments, process transactions, and manage insurance-related documentation.
- Maintain patient records, ensuring accuracy and confidentiality in compliance with clinic policies.
- Manage the clinic’s schedule, coordinating appointments for naturopathic doctors, acupuncture, IV therapy, and other services.
- Support clinic operations by maintaining inventory of office supplies, supplements and ordering as needed.
- Keep the reception area tidy and organized, creating a calming and professional space for patients.
- Assist with patient communication, providing information about clinic services and ensuring follow-up appointments are scheduled.
- Provide administrative support for IV therapy, such as organizing patient charts and ensuring supplies are ready for appointments.
- Assist the clinical team with administrative tasks as needed, including preparing patient forms or following up on inquiries.
- Occasionally take vitals and assist in patient preparation for IV therapy (training provided).

**Qualifications**
- Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting.
- Familiarity with IV therapy or an interest in learning about naturopathic and IV treatments is an asset.
- CPR certification and the ability to take vitals (e.g., blood pressure, pulse) are considered assets.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Attention to detail and a commitment to patient confidentiality.
- Proficiency with MacOs and clinic management software (training will be provided).
- A friendly, compassionate, and professional attitude.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $16.55-$21.00 per hour

Expected hours: 25 - 32 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (required)

**Experience**:

- Medical office experience: 1 year (required)
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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