Supervisor - Hart Hub

**Supervisor**

**House of Friendship - HART Hub, Supportive Housing**

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great, doesn’t it? It is

The HART Hub Supportive Housing team will operate a 12-bed transitional housing program where the focus is short-term housing and tailored support plans for individuals experiencing housing loss, with the goal of fostering addiction recovery and housing stability.

The Supervisor, Supportive Housing - HART Hub, will possess and utilize their passion for coaching and developing people and teams. They will provide leadership for the program and the team by coordinating the daily operations of the program. Through co-collaboration with both internal and external partners (including participants, service providers, WRPS, Region of Waterloo staff etc.) will allow for improved participant experience, refined policies, procedures, improved safety, and community engagement within the program. The supervisor will be responsible for supervising an interdisciplinary team.

*** This is a permanent, salaried, full-time (37.5 hours per week)**position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.**

**Schedule Monday to Friday, 9:00am to 5:00pm. Flexibility required, including some evening/weekend hours for 1x1 meetings and team meetings.**

**Valid G class driver’s license required.**

**A satisfactory**_Vulnerable Sector_** Police Records Check required.***

**Key Responsibilities**:

- Lead, develop and support an interdisciplinary team working with assigned participant caseloads including staff and volunteers
- Responsible for scheduling and the allocation of staff, students and volunteers based on the needs of each program and/or site
- Supervisory responsibilities for health and safety within the program; ensuring a physically and psychologically healthy work environment for all team members
- Working with the Program manager, develop and manage the program
- Understand, implement and be accountable to program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy/confidentiality
- Responsible for the day to day operations of the assigned programs including day to day operational budget and financial functions, coordination of data collection, database management, staff and participant safety
- Create program related reports (i.e. Quarterly reports to the Region, safety reports etc.)
- Support the development of program related policies and procedures
- Champion organizational and program change initiatives, helping team members and people we support to understand the change and inviting feedback through appropriate channels
- Facilitate engagement with people we serve, utilizing surveys, start, stop, continue exercises and analyze quarterly results on the development of program outcomes
- Responsible for the 24/7 program operation including day to day operations and crisis/emergency response and participation in the on-call rotation
- Complete participant file audits to ensure effective case management, adherence to program model
- Strategic oversite on the strategy for engagement of the people we serve to ensure decision making transparency, feedback, and program improvement through a human centered design process
- Collaboration and teamwork across many functions to achieve success including: housing, health, finance, development, police, city/regional officials, finance, and other service providers and partners within Waterloo Region
- Support the program leaders with administration, creating reports and proposals to support and secure diverse funding opportunities
- Contribute to the organizational strategic planning process and annual planning processes within the program
- Designing and providing consistent quality programs that will build community and address housing stability using an equity, justice and diversity lens

**Job Specific Knowledge/Skills**:

- Knowledge of participant rights and responsibilities
- Passion to support people experiencing trauma, mental health, addiction, poor health, poverty and/or homelessness
- Expert conflict management skills to navigate the complex participant needs shifting government policies and diverse stakeholders need
- Strong data management and reporting skills
- Knowledge of local community agencies and resources is an asset
- Ability to deescalate hostile situations involving individuals with tact and diplomacy

**Education/Experience**:

- University degree or minimum 3 year college diploma in a relate