Usher

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a valuable member of the Event Personnel team, you will be responsible for the delivery of winning fan service to fans during a variety of events.
- Act as an ambassador for Maple Leaf Sports & Entertainment and our community.
- Provide friendly and informed response to customer inquiries
- Greet fans in a welcoming and friendly manner.
- Inform fans of seat locations and provide assistance where needed.
- Direct fans with special needs / requests to Fan Service.
- Operate elevator as the need arises.
- Adhere to all MLSE service standards and policies including proper use/care of workplace technology, and Health & Safety requirements including using proper PPE while on shift
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Adhere to all MLSE service standards and policies while using department technology while on shift.

**Qualifications**:
- Valid Smart Serve Certificate is required
- Must be flexible to work shifts weekdays as early as 4:30pm, and weekends and holidays during the day and evening
- Available to work evenings, weekends and holidays as required
- 12 month a year availability
- Available for all events at BMO Field and Scotiabank Arena. Option to work at Coca Cola Coliseum. Must be able to work both indoors and outdoors as well as in cold environments
- Previous ushering experience an asset
- Excellent interpersonal and communication skills; team focused
- Work with enthusiasm and professionalism at all times
- Able to pay close attention to detail
- Critical decision making when dealing with ticket issues and customer concerns or emergency situations
- Able to hold and use communication device weighing no more than 32 ounces for duration of shift
- Able to work in a noisy, dynamic and busy environment
- Must be able to stand for duration of shift (typically 4-6 hrs)
- Must be able to walk and climb stairs in the venue
- Familiarity with the City of Toronto and tourist attractions an asset

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._