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Client Delivery Executive Ii

2 weeks ago

Toronto, Canada NTT DATA Full time

**Req ID**: 275012

We are currently seeking a Client Delivery Executive II - Hybrid in Port Elgin, Ontario to join our team in Port Elgin, Ontario (CA-ON), Canada (CA).

**This is a hybrid position in the Port Elgin, Ontario location. This CDE must be willing to work onsite at the client's office most days of the week. If you are not local to the area, relocation will be requested of you, with some relocation assistance.**

**General Duties of the Client Delivery Executive II**:

- Operate as the point of contact for the client relating to any services under contract scope
- Liaise between the client and internal delivery teams
- Ensure projects and services meet or exceed operational and financial targets
- Manage governance, statements of work, and contract change control
- Track and manage escalations. Together with the Client Executive and other account team members maintain collaborative relationships with client stakeholders
- Drive and direct continuous improvement initiatives
- Identify opportunities for addressing new or changing client needs
- Evaluate and drive third-party vendor performance
- Prepare and present account status, performance metrics, and roadmaps to client and NTT DATA executive leadership
- Undertake any other duties of a similar level and responsibility as may be required from time to time

**Basic Qualifications**:

- 12+ years of relevant experience in service delivery management
- 6+ years of experience in client management including:

- Ability to lead and influence across large, cross-functional, and global teams
- Experience in project and program management
- ITIL processes and principals
- Advanced experience with project and program financial management, budgeting, cost management
- Experience defining and negotiating contract terms
- Presentations to senior leadership

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**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.