Mechanical Services Advisor

2 weeks ago

Richmond, Canada OPENLANE Full time

General Employment Details

Permanent Full-Time (40 Hours/ week)

Hours: 7:30am-4:00pm

Hourly Rate: $23.00-$25.00

Reports to: Mechanical Manager

ADESA/OPENLANE Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

ADESA/OPENLANE Vancouver is one of ADESA/OPENLANE Canada's 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry.

**Responsibilities**:
- Coordinating flow of vehicles through auction services improving days to turn- Facilitate day to day operations of Mechanical & Frontline shops with rapidly expanding Non auction/buyer smart repairs- Assessing and quoting needed repairs as well as communicating with customers on a daily basis.- Sourcing parts and looking up labour times.- Establishing working relationship with suppliers and vendors.- Input of parts and labour costs into the Portal. Billing out of work performed with the correct charges and mark ups.- Managing workload and delegating jobs for technicians and shops workflow.- Processing pre-sale and post-sale inspections.- Identifying Arbitration units and sourcing repairs and resolutions.- Assisting with windshield and key replacements.- Performs moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data- Discrepancy investigation and communicating same to appropriate personnel in a timely manner- Electronically or manually enters moderately complex reports and processes data- Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.

Required Skills, Knowledge and Experience:
- 3 years of Service Advisor experience- Automotive industry experience with an understanding of automotive parts and product lines- Excellent interpersonal communication and customer service skills- Must be well organized, multi-tasker, work well under pressure-
- An understanding of Automotive (repair) knowledge and automotive product lines-
- Flexible schedule required Monday-Saturday

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