Pharmacy Supervisor, Specialty Health

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**Job Summary**:
Plan and oversee the daily operations of the pharmacy staff including priority setting and review, issue escalation, resolution and follow up to provide a seamless workflow throughout the pharmacy. Provide metric based updates to Sr. Manager at intervals to ensure proper performance, monitoring, escalation, staff orientation, training fresh staff and monthly check in on performance.

**Section A - Specific Responsibilities**:

- Managing direct reports, namely Pharmacy Coordinators and Pharmacy Assistants.
- Overseeing recruitment, hiring, on-boarding, and training of new employees.
- Promoting ongoing team development through coaching and conducting mid-year and annual performance evaluations.
- Managing the departmental budget, analyzing volumes and direct costs, and making necessary adjustments to meet established goals.
- Meeting or exceeding metrics and deadlines set by program Service Level Agreements (SLAs).
- Managing external and internal service compliance, identifying risk and compliance opportunities, and assisting in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions.
- Conducting root cause and trend analysis and developing process improvements.
- Collaborating with the team to implement creative solutions to daily workflow challenges and temporary labour shortages.
- Developing and maintaining a team with a strong focus on customer service and continuous quality improvements.
- Maintaining program Standard Operating Procedures (SOPs), exceptions processes, workflows, scripting, training, and reports.
- Ensuring compliance with all applicable state and federal regulations.
- Participating in Program Quarterly Business Reviews.
- Competently performing the duties required of the Pharmacy Coordinator team, which may include handling program/pharmacy related calls, particularly in cases involving sensitive or escalated issues.
- Developing working relationships and motivating staff for growth and success.
- Demonstrating a thorough understanding of policies, procedures, SOPs and ensuring staff compliance.
- Being open to performing tasks beyond the specific responsibilities of a Supervisor and adapting, as necessary.
- Providing regular feedback to the Sr. Manager regarding quality, operational, technical, or process issues and recommending corrective actions or engaging additional resources if needed.
- Overseeing employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient departmental service levels.
- Supporting the Sr. Manager in policy and practice development, responding in accordance with policy direction, and seeking assistance for unusual situations or staff non-compliance.
- Conducting daily briefings on pharmacy operations with the Sr. Manager, addressing attendance, staff non-adherence, and resource allocation as required.
- Periodically checking on accounts receivable (AR), ensuring the timely sending of receipts, collection, reporting discrepancies to the Sr. Manager, conducting follow-ups, and monitoring outcomes to maintain AR below 90 days.

**Section B - Key Requirements**:
**_ Knowledge_**
- Registered and in good standing as a Pharmacy Technician with ACP.
- Knowledge of Kroll pharmacy software.

**_ Experience_**:

- 3+ years of experience in pharmacy with a focus on prescription processing and leadership experience.
- 3-5 years of experience as a Pharmacy Assistant.
- Demonstrated cross-training in multiple operational functions.
- Experience in a high-volume processing center.
- Experience in program implementation, maintenance, and restructuring.
- Experience in accounts receivable, computing an asset

**_ Skills and Abilities_**:

- Strong problem-solving and decision-making skills with the ability to effectively handle multiple priorities in a changing environment.
- Management of Key Performance Metrics.
- Proficiency in the coaching and development of teams.
- Ability to analyze operational data and recommend strategies

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay