IT Support Specialist

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. _
- By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions._
- Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy._

Function:
Information Technology

Job Summary:
Reporting to the Site IT Supervisor, the IT Support Specialist is responsible for a wide range of IT Support to end users for hardware, software and peripherals, as well as overall support and maintenance of server and data center architecture, systems analysis, and communications infrastructure. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services and is responsible for performing routine administration activities, such as monitoring performance, installing patches and systems upgrades, scheduling and running jobs.. Overtime and on-call responsibilities are required to provide 24-hour support for safe and reliable operations.

**Job Description**:
What you’ll do:
Support users/user groups on all aspects of user-reported problems such as username and password issues, and menu navigation, including software configurations, installation, setup and distribution of hardware and peripheral equipment. Have a deep understanding of the company products with intermediate experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes.-
- Manage and resolve issues utilizing established tracking processes, including recording of issues, triaging every ticket and initial troubleshooting, assignment and escalation of issues to the right support group, and closure/follow-up to resolution.Perform and complete project tasks as assigned by the team leader in an efficient and timely manner.-
- Participates in enterprise-wide disaster recovery testing-
- Monitors system backups, replication, and server performance. May provide recommendations for improvement-
- Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees.-
- Maintain a central data repository of all software licenses, hardware, and peripheral assets.-
- Represents the team on projects-
- Participates in regular server patching and maintenance-
- Participates in on-call rotation for after-hours support-
- Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to, IT General Controls,(ITGCs), Managed Access (MA-xx_, Managed Operations (MO-xx), Change Management (CM-xx), Sarbanes Oxley (SOX), Data backup, recovery, and classification, and Information Technology Asset Management (ITAM).**Required Skills**:
- Bachelor’s degree or diploma in Computer Science, Information Systems or a related field or equivalent work experience-
- 2 or more years of related professional work experience is preferred to complete all essential job functions.-
- Other unique job-relevant attributes:
Microsoft certifications are a plus Computer and system hardware deployment: Experience in the installation, configuration, and distribution of desktop PC’s, laptops and peripherals.-
- Understanding of basic network concepts.-
- Hardware and configuration monitoring: Experience with the software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance.-
- Software deployment: Familiarity with technologies and standards used during the installation, deployment and maintenance of software.-
- System user support: Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware and peripherals.-
- Interpersonal communication: Strong active listening and collaboration skills, the ability to empower others