Fixed Operations Manager

3 days ago


Vancouver, Canada Downtown Kia Full time

Duties and Responsibilities:

- Reviews monthly results with the General Manager, takes corrective action where appropriate, controls the activities of the Service Department
- Ensures a high level of shop productivity, technician efficiency and customer satisfaction through directing activities of the technicians and service advisors
- Promotes service sales through advertising, follow-ups and direct customer contact
- Sustains the dealerships standards for ethical business practices, professional image, orderliness, customer satisfaction and good employee and community relations
- Conducts comprehensive training, monitoring and feedback programs for all service department personnel
- Responsible for maintenance of accurate, current and consistent shop records
- Ensure proper administration of all work order documents, adhere to brand best practices and procedures for warranty
- Ensure ASSI is at or greater than 90%
- Ensure PDIs and safeties are completed in a timely manner as required by sales

**Qualifications**
- Ability to handle customer relations in a positive manner, maintain effective customer relations throughout the department
- Leadership capabilities including the ability to organize, train and supervise personnel to effectively achieve goals
- Proficient in verbal and written communication
- Thorough product knowledge
- Administrative skills
- Merchandising and sale expertise

**Salary**: From $70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6A 2W8: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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