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Account Service Representative

2 weeks ago

Vaughan, Canada Lynden International Logistics Company Full time

Lynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry.

Lynden International Logistics Co. is looking for a responsible Account Service Representative (Bilingual, English/French) to provide customer service, clerical and administrative duties to a number of clients and their customers, ensuring accuracy and complete confidentiality. This individual is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.

**DUTIES AND RESPONSIBILITIES**:

- Computer entry of customer orders
- Oversee EDI transactions on behalf of the client and customer
- Take order desk calls
- Handle customer inquiries regarding delivery status of orders
- Provide proof of delivery
- Enter customer complaints into call management system to record all details pertaining to the complaint
- Resolves customer problems and complaints
- Communicate daily with clients to provide information as requested
- Maintain and verify inventory and forward to clients
- Process client claims with carriers for any damages or loss while in transit to the customer
- Update management with any client updates and requests
- Sorts and files documentation as required
- Performs on-going training as required

**SKILLS/TRAINING REQUIRED**:

- Bilingual (English/French)
- Ability to work independently and as a team member
- Excellent verbal and written communication skills
- Excellent customer service skills and pleasant telephone manner
- Good interpersonal skills to liaise effectively with clients, customers, staff and management
- Ability to handle stressful situations and a high diverse volume of work
- Neat, thorough and possesses excellent time management skills
- Strong problem solving skills a definite asset when working with different client levels

Lynden Logistics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.