Manager, Policy and Governance

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Policy and Governance

Do you want to join a team that’s dedicated to making risk management a competitive advantage at Capital One? We are looking to hire a Manager, Policy & Governance on our fast-moving, hard-working, and fun Legal, Compliance, and Risk Management (LC&R) team

**Responsibilities**:

- Lead key governance activities for the department, including (but not limited to): policy management, controls testing, department business continuity plan, and reporting;
- Policy Management: as the Canada Business Area Contact (BAC), drive efficient management of policies for the department and ensure such policies adhere to Enterprise requirements;
- Reporting: lead the coordination and review of various LC&R governance reports, including the development of applicable metrics and data visualization tools to enhance and automate the reporting process;
- Process Improvement and Automation: identify, implement, and maintain efficient and sustainable process improvements and automation within the department’s operational processes while ensuring adherence to Enterprise policies and standards;
- Support to the LC&R Leadership Team (as assigned): participate in, lead, and/or execute activities relating to the department’s strategic objectives, initiatives, events and Town Halls. Undertake and complete a variety of initiatives with mínimal guidance and direction, tracking and overseeing deliverables to completion;
- Develop and maintain strong working relationships with internal and external stakeholders to influence and drive timely results; and
- Keep current on compliance and risk management and regulatory trends, including best practices and guidelines issued by applicable regulatory bodies and the industry, and identify emerging regulatory risks.
- A solid understanding of risk management and governance principles and familiarity with the processes and controls that govern these activities (i.e., three lines of defense model and risk framework principles).
- Possess an entrepreneurial mindset, demonstrate curiosity, resourcefulness and critical thinking.
- A proactive and outside-the-box thinker who can assess and adopt a risk-based approach in making recommendations to implement practical and sustainable policies and procedures.
- The ability to distill complex information into a clear and concise narrative.
- Superior writing and editing skills with the ability to construct well-founded, clear, and concise analyses and recommendations.
- The ability to organize, prioritize, and manage multiple projects and deliverables.
- Solid analytical, research, and investigative skills (e.g. researching laws/regulations, internal policies and procedures, etc.).
- A proven track record in driving high quality and timely results.
- The ability to work autonomously in a dynamically changing environment.
- Demonstrated business maturity with the ability to effectively communicate and influence stakeholders within all levels of the organization, establish and maintain positive relationships.
- Solid interpersonal and conflict resolution skills.
- Exercises strong judgment and knows when to escalate with appropriate stakeholders before issues arise.
- Strong problem-solving and conceptual thinking skills.

**Basic Qualifications**:

- Bachelor’s degree
- 5+ years of experience in compliance or risk management in a regulated Canadian financial services organization, 3 of which must be in a governance function
- Experience in preparing and writing business documents (i.e. presentations for leadership meetings or forums, briefing memos, and reports)
- Experience in process and/or project management
- Experience in creating and using data visualization tools (Tableau, QuickSight) to enhance and automate departmental reports

**Preferred Qualifications**:

- 1+ year of experience using Google Suite of products (Slides, Docs, Sheets, Gmail, Forms, Drive, Sites)
- Relevant certification or accreditation in Compliance, Risk Management, Legal, or other related fields
- Strong leadership skills and capabilities
- Familiarity of a credit card or other financial products’ business, practices, and operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is fo