Technical Writer

**Objectives of this Role**
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement

**Daily and Monthly Responsibilities**
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

**Skills and Qualifications**
- Bachelor’s degree in relevant technical field
- 2-4 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

**Preferred Qualifications**
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation

**Job Types**: Full-time, Casual

**Salary**: $3,394.45-$4,703.00 per month

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Paid time off

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Summerside, PE: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- technical writing: 1 year (required)