Client Experience

**Client Experience & Events Specialist**
**Location**: London, ON
**Employment Type**: Full-Time
**Salary**: $42,000-$52,000 (based on experience)
**Schedule**: Flexible M-F schedule with occasional evenings and weekends for events
**Vehicle Required** (Mileage reimbursed at current CRA rate)

**About Us**

We’re not just about closing deals—we’re the _Taking You Home Real Estate Team_, and we’re all about making our clients feel like VIPs every step of the way. With referrals from past clients driving our business, we focus on building lasting relationships and bringing smiles to faces—before, during, and long after the “Sold” sign goes up.

We’re on the hunt for a fun, detail-loving, people-first superstar to join us as our **Client Experience & Events Specialist**. If you’re equal parts organized and outgoing, plus a little crafty, you might be exactly who we’re looking for

**What You’ll Be Doing**

**Event Magic & Planning**
- Plan and organize client appreciation events
- Be the “hostess with the mostess” at our Seller Workshops—everything from invites, RSVPs, snacks, and smiles

**Client Love (aka Gifting Genius)**
- Brainstorm, create, and deliver meaningful gift ideas for closing days, home anniversaries, thank yous, and random punny “pop-bys” (your Pinterest board finally gets its time to shine)
- Coordinate birthday, home anniversary, and other celebration mailings
- Manage our _Home-ees Club_ for our raving fans — including organizing gifts and mini-events

**Marketing & Creative Content**
- Dream up scroll-stopping content, and bring it to life with fun visuals, clever captions, and our brand voice—then keep it all running smoothly with a content calendar and consistent posting
- Keep our marketing and web content up to date—including managing our blog, updating our websites, and suggesting improvements to keep everything looking polished and on-brand
- Design property feature sheets, engaging newsletters, and other marketing materials
- Create listing, buyer, and other presentations and packages
- Design and coordinate mailouts for our farm areas (including Canada Post logistics)

**Listing Prep & Styling**
- Prepare homes for photography and showings—turning on lights, fluffing pillows, hiding clutter, and making sure those toilet seats are _always_ down
- Help with light home styling and staging support—adding finishing touches and sourcing simple decor to make our listings shine in photos and showings

**Local Love & Leadership**
- Plan and participate in team volunteer activities
- Help manage the e2 Business Networking Group: track referrals, coordinate teams, and update our blog, member info, and event calendar on the website

**Admin & Behind-the-Scenes Brilliance**
- Maintain our client database to ensure accurate, up-to-date records
- Pay bills and manage our team budget (yes, you’ll be our spreadsheet ninja)
- Pitch in with last-minute errands and unexpected team needs—with a can-do attitude and a smile

**What Makes You a Great Fit**

To thrive in this role, you’ll need to come equipped with the following:

- Strong communication and problem-solving skills—you’re the kind of person who figures things out and keeps things moving
- A creative mindset with a practical streak—you’ve got ideas and the ability to execute them
- A warm, enthusiastic personality and a genuine love for helping people
- Strong computer skills, including confidence with Google Suite, PDF editors, and Canva
- Tech doesn't scare you—you're quick to pick up new programs and systems, and you’re comfortable using everyday office tools like printers, scanners, labels, and other gadgets
- A team player who also shines working independently

**Bonus Points (Awesome, But Not Required)**

You’ll stand out from the crowd if you also bring:

- Real estate experience
- An eye for home styling or staging is a big plus
- Familiarity with Command (KW platform)
- Basic Google Ads and Facebook Business Suite knowledge
- WordPress, Quickbooks, YNAB experience
- A secret obsession with puns

**Why You’ll Love It Here**
- Health & Extended Benefits Package
- Birthday Day Off - because you deserve to be celebrated too
- Flexible schedule
- A creative role where your ideas are appreciated
- A team that genuinely cares about each other and our clients
- Incentives tied to event success and client satisfaction
- Opportunities for personal and professional growth—we’re big on learning, evolving, and supporting your goals, both in and out of the office

**Deadline to Apply: June 30, 2025**

**To Apply**

Send your resume and a quick note telling us why you’d be the perfect person for this role. Bonus points if you tell us your best pop-by gift idea —we can't wait to hear from you

**Job Types**: Full-time, Permanent

Pay: $42,000.00-$52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life in