Host (Ref 1031)

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake in Kelowna. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach

If you are looking for exciting and rewarding opportunities to showcase your talent and join a team that brings out the best in each other, then we want to hear from you Our beautiful lakeside property offers a wide range of exciting career opportunities and we would love to connect with you.

**What we offer**:

- Staff Accommodation
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport).
- World-wide accommodation and dining discounts with Hilton brands.
- An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
- Internal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within Kelowna.

**POSTION SUMMARY**:
Under the direction of the Front of House Management Team, our Host creates a positive guest experience that begins with a proper greeting. They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees. Hosts leave a lasting impression with all guests through their professionalism and attention to detail.

**GENERAL DUTIES AND RESPONSIBILITIES**:
You will be responsible for performing the following tasks to the highest standard:

- Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris
- Effectively manage guest flow to maximize seating capacity
- Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant
- Communicate expected restaurant volume with the kitchen to ensure all necessary preparations can be made
- Accurately take reservations and modify guest status in Open Table
- Know all table numbers and maintain awareness of which servers are in each section
- Fill out detailed special requests in Open Table for birthdays, anniversaries, VIPs, etc. and ensure that all fellow crew members are informed
- Escort guests to their table, engage them in conversation and seat them accordingly
- Have a pulse on what is happening in each section (BW, DR, Lounge etc..) while service is going
- Have knowledge of the menu
- Take room service orders
- Understanding of Payment system. Be able to take payment for a guest
- Other duties as assigned or required

**SKILLS AND QUALIFICATIONS**:
To successfully fill this role, you should demonstrate the following:

- High attention to detail
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and ability to multi-task
- Strong oral and written communication skills
- Ability to maintain a level of professional urgency and momentum
- Minimum 1 year experience in customer service and/or restaurant experience considered an asset
- Positive attitude and a willingness to think outside the box
- A passion for the industry and meeting new people