Technical Operations Support Specialist

2 days ago

Waterloo, Canada Arctic Wolf Full time

**About the Role**

**Responsibilities Include**:

- Own and action the incoming requests running through our operation procedure documentation
- Document improvements or gaps
- Speak with our Security Services, R&D or GTO teams to solve technical issues
- Work with R&D on critical or time sensitive issues

Please note that this role will require some light travel as well as occasional on call duties when needed.

**About You**

You are a talented Support Specialist with some terrific qualities, including:

- Independent, accountable, and enjoys technical challenges
- Background or experience in Networking and security
- Attention to detail and effective time management
- Excellent written and oral communication skills
- Excited by opportunities to learn new technologies and work without a script
- Experience with Ubuntu, Zendesk, Jira, MS Excel is a plus
- Basic scripting skills, experience with Python a bonus

Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.

**Interview Process**

The interview process is approximately as follows:

- Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes.
- Face-to-face interviews: Several team members learn more about you and provide more information about your potential role and team. Be prepared to collaborate on a technical problem and talk more about past projects and your career goals. Approximately 1 hour with a possible follow-up.

**Security Requirements**
- Conducts duties and responsibilities in accordance with AW's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AW business information assets.
- Must pass a criminal background check and an employment verification as a condition of employment.

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