Manager, Customer Solutions

Permanent - Full Time

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us

**JOB SUMMARY**:
The Manager, Customer Solutions, will lead a dynamic team dedicated to developing and implementing innovative products, programs, and services that meet evolving customer needs and align with SaskPower’s strategic goals. This role is responsible for managing SaskPower’s customer affordability and energy efficiency programs.

As a member of SaskPower's management team, this leader will maximize staff development, performance, and engagement. Responsibilities include directing work, providing regular performance feedback, and ensuring alignment with both departmental and corporate objectives.

**KEY ACCOUNTABILITIES**:

- Participate in the development, implementation, and management of SaskPower’s affordability and energy efficiency programs, while shaping strategies that align with evolving market conditions.
- Leverage market research and insights to build effective business cases for program-related decisions.
- Assist assigned staff with career planning, ensuring effective and appropriate succession planning.
- Conduct and participate in planning sessions with senior management and assigned staff to align work objectives with departmental and corporate strategies.
- Promote a proud and productive environment for all employees by fostering engagement and establishing and modeling corporate core values.
- Proactively anticipate, resolve, and prevent issues utilizing innovative and practical solutions.
- Assist in the development and delivery of presentations to SaskPower's Executive, Board of Directors, and/or other Government committees regarding policies, programs, and/or budgets.
- Manage resources effectively by identifying efficiencies and best practices for the area of responsibility; focusing on industry best practices and continuous improvement.
- Other related duties as assigned.

**KNOWLEDGE/SKILLS/ABILITIES**:

- Degree in Business Administration, Commerce, Engineering or other related equivalent AND/OR;
- Master's in Business Administration (MBA) would be considered an asset AND/OR;
- Related professional designation(s) and/or certification(s) AND/OR;
- Seven (7) years of related experience in the development and delivery of renewable energy, distributed energy conservation and/or energy management programs
- Strong team leader and member with the ability to select and develop staff and influence the performance of others
- Ability to impact and influence employee engagement and development, while focusing on teamwork and holding people accountable
- Results oriented thinker, with the ability to influence and manage complex and confidential issues with sensitivity and professionalism
- Ability to foster a culture focused on safety, innovation and teamwork
- Demonstrated skill in SaskPower’s competencies
- Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.
We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. These include:

- Indigenous Peoples
- members of Visible Minority Groups
- persons with disabilities
- women
- LGBTQ2S+ community
- persons who served and are serving in the military
- newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.

As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.

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