Collision Damage Appraiser-1
2 weeks ago
Company:Driven Brands
We invite you to join us at Driven Brands
Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.
Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.
**JOB DESCRIPTION**:
**Job Summary**:
Provides customers with accurate and timely automotive repair estimates. The appraiser communicates with customers and team regarding each vehicle and its status.
- Entry-level position typically requiring some prior knowledge or experience. _
**Specific responsibilities include**:
- Complete pre-inspection checklist and quality sheets after inspection of vehicle for accurate appraisals
- Follows standard operating procedures to provide excellent customer service and to maintain and improve closing ratio
- Maintain communication with customers regarding the repair process and timing while documenting status
- Work is closely supervised
- Communicates information that requires little explanation or interpretation
**Skills/Qualifications/Physical Requirements**:
- Must have a valid driver’s license
- Able to bend or stand at least 80% of the time; must be able to maneuver in and out of a shallow 3' deep pit used to position self safely under cars
- Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turning
- Capable of working any day of the week including Sundays and work in hot/cold weather conditions
- Must be able to lift up to fifty (50) pounds
- Basic computer skills: ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale system
- Exceptional customer service skills
- Where applicable: ability to obtain a state-issued inspector’s license is preferred
- Attention to detail
- Ability to communicate clearly and effectively with customers and team members
- Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals
- Motivated self-starter who is willing to work independently and with teams
LI-DNI
DBHVOL
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